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9.7

Spot Score

Gusto - Payroll Software

Gusto Reviews in April 2025: User Ratings, Pros & Cons

Modern HR for Growing Businesses

3.7

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Starts from $40/user/month when monthly

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Gusto Reviews & Ratings

3.7

Very Good

Based on 6096 ratings & 857 reviews

Rating Distribution

Excellent

(677)

Very Good

(36)

Good

(12)

Poor

(15)

Terible

(117)

Expert's Review

Gusto has earned widespread praise as an intuitive, reliable, and user-friendly payroll and HR management platform. Its seamless setup process, affordability, and robust features, such as payroll automation, tax compliance, and employee benefits administration, make it an excellent choice for small to medium-sized businesses. Customers frequently highlight its ...Read more

Gusto pros and cons

  • Simplifies payroll processing and tax compliance, making it user-friendly even for non-experts.

  • Offers robust integrations with platforms like QuickBooks Online and other accounting systems.

  • Excellent customer support that is responsive, timely, and efficient in resolving issues.

  • Comprehensive features for businesses, including onboarding, benefits management, retirement plans, and compliance support.

  • Occasional reports of errors in support communication or inconsistencies in handling complex account issues.

  • Some users find the transition from alternative payroll providers to Gusto challenging without adequate guidance.

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Showing 21-30 out of 857

KD

Kelsey D

10/25/23

5 out of 5

"I love GUSTO!!"

What do you like best about Gusto? As a new business owner, setting up my payroll and preparing my tax documents was tremendously stressful for me. So, when I stumbled upon Gusto, it was a game-changer for me and my business. Gusto not only handled my weekly paychecks, but also provided me with the correct tax documents I needed, such as the W-2, when tax season rolled around.

NS

Nyla S

10/24/23

5 out of 5

"Works for a sole proprietor, much better than the alternatives!"

What do you like best about Gusto? Gusto is very user focused in terms of their online interface and plethora of help docs. It's pretty simple to figure out your way around. Gusto provides me with an easy way to run payroll. In the few times I've had a question, their customer service members have provided thorough answers in a pretty timely manner. Previously, I had tried another payroll processing company that was expensive and cumbersome. Gusto is a breath of fresh air compared to that.

VB

Vilerka B

10/24/23

5 out of 5

"Gusto makes your Payroll so EASY!!"

What do you like best about Gusto? East to use, has allowed me to add benefits and keep track of all HR-related things in one place. I love that the pricing is based on the team members you have, so you only pay for the services your business needs. As an employee myself of the company, I am able to access all my employment documents in one portal, without the need to go to the employer every time I need my W2s. It was super easy to setup and implement once we decided to use Gusto, and ...

Read more

KM

Kevin M

10/24/23

5 out of 5

"A Payroll Solution That Thinks For You"

What do you like best about Gusto? We've found our payroll peace of mind with Gusto. I set it up once, and it just took off from there—handling every little detail seamlessly. It’s like having an extra member on our team who’s solely dedicated to managing pay and taxes, both for our contractors and W2 employees.

KV

Karilynn V

10/24/23

5 out of 5

"Gusto Is Better Than The Rest"

What do you like best about Gusto? Gusto is the best time-tracking application that I have ever used. I really like how it keeps track of all of my hours- not just daily, but through the payperiod and year. It is very easy to us and easy to change things like banking info and address changes. I love the little pig "mascot" as well and how he changes outfits based off the season. Gusto is so easy to use, even for those who have a hard time with technology. I have use this application ...

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AM

Annie M

10/24/23

5 out of 5

"Intuitive platform that makes visualizing important info simple"

What do you like best about Gusto? I think that Gusto has an incredibly friendly user interface and experience. Above all, I like having one central location where I can request time off, view/download paystubs, ask for reimbursements, and complete performance evaluations. I use Gusto a lot and am always discovering new useful features. It's also nice having email alerts about pay days and approved PTO sent to me.

AG

Anna G

10/24/23

5 out of 5

"Gusto makes tracking my pay and other details so easy!"

What do you like best about Gusto? I love the app! I use it every week and it's so user friendly, I love being able to access my info (including paystub) right from my phone

SR

Sarah R

10/19/23

5 out of 5

"Gusto is extremely user friendly and comprehensive"

What do you like best about Gusto? I love how easy it is to review my paystubs, request time off, and manage my "rainy day fund". This software is extremely comprehensive, as is it user friendly. Both the app and web page are easy to navigate. I appreciate how holistic Gusto is, especially when comparing this payroll software to other, well-known payroll providers.

NB

Nicole B

10/18/23

5 out of 5

"Extremely easy to use and has everything needed for a payroll service at an amazing price!"

What do you like best about Gusto? The ease of running payroll is user-friendly (even for those new to running payroll). The integrations make everything efficient and effortless. The price is excellent for small businesses and offers other services and tools to help grow without adding extra staffing. The integration into Quickbooks Online is the best by far.

T

Taurian

10/15/23

5 out of 5

So user friendly

So user friendly! Straight forward features. Lot's of very useful tools for saving and managing your monies.