Gupshup Reviews in April 2025: User Ratings, Pros & Cons

"Its a good tool with a bad interface"

What do you like best about Gupshup? Easy to use, can handle bulk messaging. SMS, WhatsApp, etc. What do you dislike about Gupshup? The interface is not user-friendly. it's a bit hard to use. What problems is Gupshup solving and how is that benefiting you? I'm using WhatsApp marketing campaigns and SMS.

"Great partnership exhibited by our points of contact"

What do you like best about Gupshup? the quick response time and understanding of our business What do you dislike about Gupshup? sometimes there are large gaps in meetings or connections What problems is Gupshup solving and how is that benefiting you? moving to a self driven customer ordering system

"Amazing Product & Excellent Support Team"

What do you like best about Gupshup? There's never any time when I've heard a no from my sales PoC. Whatever customizations are required, the PoC ensures that the same is getting done. Over and above this, I admire the team's willingness to consistently deliver above and beyond what is asked and take up even last-minute requirements. What do you dislike about Gupshup? Timely completion of the work is the only place where I felt things could have been better. For the project at least, where ...

"Pretty good - functioning with out any issues except few glitches in SMS"

What do you like best about Gupshup? Seamless API integration and support available during issues from RM. What do you dislike about Gupshup? Email and WhatsApp work fine - but they should allow new companies to start with a verified business account in WhatsApp (displaying the company name) - while I understand its controlled by Facebook, being their top partner in India, they should convince them. What problems is Gupshup solving and how is that benefiting you? They help us with ...

"High touch support"

What do you like best about Gupshup? High touch support from Gupshup's end has helped us through many operational challenges that we faced in the past few months What do you dislike about Gupshup? Maybe the TAT is an area of concern. I'm sure the team is already looking into it. What problems is Gupshup solving and how is that benefiting you? CRM through WhatsApp. Helping us re-activate users.

"Decent experience"

What do you like best about Gupshup? Gupshup has an ecosystem for both SMS and WhatsApp, that is helpful. Help from the account manager is available quite on the go. What do you dislike about Gupshup? However, we faced issues in the following - 1. WhatsApp - Hassle in getting WhatsApp account created; TAT is high; the WhatsApp bot-development team is not experienced and reluctant to meet any new requirement that comes; we had to take production back into our hands because of the team's ...

"Company services are very good but support very poor"

What do you like best about Gupshup? I can say WhatsApp services preety much good but I m not happy with the support part What do you dislike about Gupshup? I was trying more than 19 times for sales quotation but no responsibility from his sales team side What problems is Gupshup solving and how is that benefiting you? I am using this application for bulk WhatsApp

"Gupshup is a decent service provider when it comes to SMS & WhatsApp services"

What do you like best about Gupshup? 1. SMS service is good . Hight throttle limit of messages. What do you dislike about Gupshup? 1. WhatsApp service is OK. At times they don't give accurate reasons for the failure of delivery of WhatsApp messages. Recommendations to others considering Gupshup: It's a decent platform for WhatsApp & SMS but there is a scope for improvement in its support services. What problems is Gupshup solving and how is that benefiting you? 1. One of the good SMS & ...

"A chatbot provider company rated as top 10 by Hacker Noon"

What do you like best about Gupshup? The very simple integration by rest apis on every platform because no need to do different type of implementation you can do the same implementation for different platforms. What do you dislike about Gupshup? First of all they are not having any free plan and another one is slow support system they can take some time in your every query on support at the time of implementation. Recommendations to others considering Gupshup: If you want to implement a ...

"Easy to integrate CRM tool"

What do you like best about Gupshup? Whatsapp integration of GupShup is really cool. This helps small brands to plug and use the software. What do you dislike about Gupshup? The UI could have been better as its confusing at times. Recommendations to others considering Gupshup: Can have better UI What problems is Gupshup solving and how is that benefiting you? We have integrated whatsapp using Onflo for abandon cart recovery