Gupshup Reviews in March 2025: User Ratings, Pros & Cons

"Gupshup is mentor for me which helped me a lot to understand about the sms functionality"

What do you like best about Gupshup? We are using sms service through gupshup, easy to oprate, many time the sms related guidelines changed and Gupshup team helped us to work according to that. Good service. What do you dislike about Gupshup? there is nothing which i dislike , i have a feedback for their dashboard thing, there should be an option to edit or update the template. rest things are fine for me. What problems is Gupshup solving and how is that benefiting you? We are using sms ...

"Great Low cost SMS Providers with great success rates."

What do you like best about Gupshup? Their solutions are cost-saving in terms of pricing and can handle delivering high loads of text messages. Messages delivered can be customized highly in terms of content by managing templates. Their APIs are available on web pages which is handy for developers to do initial testing. What do you dislike about Gupshup? The SMS API parameters include JSON strings which can be tricky to work with for new programmers. It can be simplified to an extent ...

"Good Tool for CRM"

What do you like best about Gupshup? Easy to use and implement on a large scale What do you dislike about Gupshup? Customer support: Can be improved. Something more quick and instant What problems is Gupshup solving and how is that benefiting you? Customer interaction, Campaign Management

"Timely delivery of SMS, Good support from team"

What do you like best about Gupshup? Support from the team is good and a timely response received What do you dislike about Gupshup? Sometimes in a month 1 or 2 requests fails What problems is Gupshup solving and how is that benefiting you? SMS for user logging and verification of the user using OTP

"The one stop for the best SMS & Whatsapp services"

What do you like best about Gupshup? The support from the dedicated account manager is took good whenever there is a issue. What do you dislike about Gupshup? The product need to be improve a bit with better changes What problems is Gupshup solving and how is that benefiting you? Bot option is pretty good & helping the sms services on marketing.

"SMS Gateway Platform of Gushup Tech."

What do you like best about Gupshup? Support service and Prompt Response and quality solution.I am very much impressed with performance of the organisation. What do you dislike about Gupshup? There is no dislike about Gupshup.Thanks. What problems is Gupshup solving and how is that benefiting you? SMS Service

"The Gupshup team portals are very user friendly which provide real time solutions."

What do you like best about Gupshup? The Gupshup team portals are very user-friendly which provide real-time solutions. The gupshup team proactively works on all the requests raised. The SPOCs from Gupshup are helpful, receptive, and solution-oriented. Very happy with overall services. What do you dislike about Gupshup? The transaction ID format is non-compatible with excel format. Gupshup should look into changing the format. What problems is Gupshup solving and how is that benefiting ...

"Excellent tool to providing customer satisfaction via chat on whatsapp."

What do you like best about Gupshup? At one time, we can provide the resolution to multiple customers. It is a very easy tool to provide customer satisfaction. Also, we can fetch our reports in the tools. What do you dislike about Gupshup? Customer receive a poke automatically when she/he not replied in 2 minutes. What problems is Gupshup solving and how is that benefiting you? We use Gupshup's sms service, which is helpful for service communication. I also used it for our customers in HCL ...

"Gupshup is a legacy tool. It is not that modern on UI basis."

What do you like best about Gupshup? Easy to send messages, gets approval faster. What do you dislike about Gupshup? The data analytics tool of Gupshup, is not easy to use. What problems is Gupshup solving and how is that benefiting you? Bulk marketing messages are better in Gupshup but the failure rate is high.

"Best & Reliable WhatsApp API Integration Tool In The Market"

What do you like best about Gupshup? The API integration of WhatsApp was easy & flawless. The customer support team is one of the best, as they help you at the points where you get stuck. The platform costing and the WhatsApp sms costing are very efficient and will surely help new startups like us. Highly recommended. What do you dislike about Gupshup? There has been no issue to complain till now. My only suggestion is once the WhatsApp template is not approved, we need some detailed ...