Gupshup Reviews in January 2025: User Ratings, Pros & Cons

"Quality Service and best customer success team"

What do you like best about Gupshup? The quality of service is good and customer support is excellent. We use SMS marketing and Whatsapp Marketing communication and Gupshup has also stood by the service that it provides. The customer support team and our Customer Success Manager - Sai Krishna Ramagiri has been always on top of all the latest updates and our company was exposed to latest trends in the market What do you dislike about Gupshup? Nothing for now. But they can do better in ...

"AI and NLP Based Chatbot of Gupshup is one of the best in the market"

What do you like best about Gupshup? The team is focused on technology and keeps updating the latest tech in their stack. The Chatbot based on LLM / AI and NLP is one of the best in the market. Also, the console for the Bot journey is pretty good at creating decision tree-based structured flows. The Account manager Dhruv has been supportive and informative about the integration procedures. What do you dislike about Gupshup? Some of the developers/ engineering managers seem to be facing ...

"Great service"

What do you like best about Gupshup? Great service provided people like Dhruv Jain. Always available and on point resolutions mostly provided. What do you dislike about Gupshup? Need a mechanism to reduce dlt dependencies What problems is Gupshup solving and how is that benefiting you? Gupshup is our channel provider

"Very good proactive support"

What do you like best about Gupshup? Support from the team is fantastic. Every time you need to run a large scale engagement or we need some innovative solution on Whatsapp they are always helpful. We have very heavy Whatsapp outbound messages volume. The API to send message has sclaed really well. The Way we receive the callbacks are also very reliable. The CSMs have been very proactive in making sure that all the latest features of WABA are accessed by us and slo used in a proper ...

"Great customer service"

What do you like best about Gupshup? Quick and efficient service in all aspects. Flawless execution of all requirements. Easy to reach out to our account manager Dhruv Jain, and immediate support received. What do you dislike about Gupshup? There are no complaints or issues as of now. What problems is Gupshup solving and how is that benefiting you? Sending SMS and WhatsApp messages to our customer base

"Exceptional WhatsApp Marketing Software and Outstanding Customer Success Manager"

What do you like best about Gupshup? I've been utilizing GupShup's WhatsApp and SMS marketing tools for a while. Our Customer Success Manager, Stuti Dubey, has gone above and beyond to make our experience rewarding. GupShup has proven to be an excellent asset to our marketing efforts. The Ultimate Marketing Solution: GupShup Gupshup offers us a potent set of tools for SMS and WhatsApp marketing that have made it feasible for us to interact with our audience in ways we never imagined. The ...

"Great tool for Whatsapp promotions"

What do you like best about Gupshup? Platform is comfortable in terms of technical aspects. Easy to create a Whatsapp template without any complicated things. Also the approval of the content gets in less than a minute time. What do you dislike about Gupshup? Reports are quite complicated. At times we didn't get a proper click report for the selected date. Have raised a request to the team later it got resolved. So the improvement can be in report section. What problems is Gupshup solving ...

"GUPSHUP review"

What do you like best about Gupshup? Have used GUPSHUP for Whatsapp campaigns. Was easy to use What do you dislike about Gupshup? Can make user journey more conmortable. Bit confusing What problems is Gupshup solving and how is that benefiting you? Whatsapp marketing was made more easy and smooth

"Very good product. Team support is very good. Easily integrated with many products like Zoho CRM"

What do you like best about Gupshup? Easy Integration with CRM through API and Best support from the team. What do you dislike about Gupshup? Up till nothing, I found a reason to dislike What problems is Gupshup solving and how is that benefiting you? In crm , it is used for communication with customer through whatsapp

"Best Platform for whatsapp Ads"

What do you like best about Gupshup? Easy creation of templates and quick approval for the templetes, accurate tracking, What do you dislike about Gupshup? Sometimes its show error while working with other integrated software What problems is Gupshup solving and how is that benefiting you? We are reaching the right audience on the favourite platform whatsapp, in all possible format image, video or only text.