9.3
Spot Score
Empowering creators to sell their work directly.
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Gumroad has proven to be a valuable platform for many users, offering a range of content and serving as a reliable source of income for artists and creators. Despite occasional delays and technical issues, the platform's functionality stands out positively, providing a seamless experience for both sellers and buyers. One of the standout strengths of Gumroad is ...Read more
Provides a platform for upcoming artists to sell digital products, generating income.
Easy to navigate and set up, especially for publishing and selling digital content.
Some users have had positive experiences with prompt payments and good customer service, resolving issues effectively.
Offers a wide range of free and diverse content for users.
Reports of poor customer service, with unhelpful or rude responses from support staff.
Issues with delayed or missing payments, causing frustration and financial concerns for users.
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Showing 81-90 out of 104
D
DIGITOS
03/25/20
Worst platform ever don't work with…
Worst platform ever don't work with Gumroad. I joined gumroad few months back. I have 3 products in my store. Last month one product make 1sale and this month same product make 2 sale. Product cost is $20 so total i earned $60. Excluding gumroad. Charges my account balance is $52. 10 days back one sale is refunded on next day my account was suspended. Then i mail the gumroad on next day they reply that was saying i'm doing fraud. Again i mail them and said that my products or complete ...
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JD
Juan David Rodriguez
03/24/20
Stay Away!
Stay away. I thought Gumroad would be great way to pay influencers on Instagram and FB with a CC for marketing posts. The advice they gave me was "stop paying people for this stuff". It is clear from the answer from their support team that this is not a company that prioritizes customers. All I did was ask that I had some reason to believe a transaction I made could be not valid given the person I paid was not replying. Their answer was the least professional one I've seen in a while. ...
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A
Anne
03/18/20
Go for another solution
Such a bad experience.When I look at companies like Squarepace or Amazon that provide such an amazing customer support and here, it is so different. My advice ? Go for another solution. Usually, I never leave a negative comment. Never. I never dislike even a youtube video ! This is the first time in my life that I am posting one.For your own serenity go for another solution.
A
Amourux
03/18/20
So Unprofessional
So Unprofessional, hillarious, aggresive customer experience.
AI
Administrator in Information Technology and Services
03/17/20
Makes Digital Sales More Accessible to New Creators
What do you like best? The thing that I most appreciate about Gumroad is how easy the platform makes it to get a product out into the world without the hurdles of first having to have a website, set up an online store, or pay costly software fees. I also appreciate that using Gumroad lets me keep most of my profits for myself. What do you dislike? I know this sounds picky, but I wish the style of the "Buy" button that is embedded on my website could be customized with a WYSIWYG ...
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A
Andrew
03/15/20
Want to sell? Run from Gumroad
Somewhere below in the reviews I saw that after the start of sales they block the account and keep the money as long as they want. And Yes it happened to me, I sold two digital products ( icon design kits for the site) and at first everything was fine, I got a 5 star rating on the products. A day later, I just can't log in to my account, it's blocked. And I wrote an email, but there is no response yet and there is not even any notification! Guys from Gumroad apparently look that I'm from ...
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L
Lauryn
03/03/20
Amazingly helpful support!
The support that I received was very understanding and helpful in regards to some charges made by another party through my account. My concerns were addressed almost immediately and the support manager was honest in their efforts to help me resolve my issue. I hope that this company can build more good reviews like this one. They definitely deserved it considering how I initially approached them with a bad attitude.
UI
User in Accounting
02/20/20
Wonderful services
What do you like best? - Simple to use interface - Accepts credit cards & PayPal - Decent looking checkout pages - Discount codes available - One-time, subscription, & payment plan options - Able to generate license keys per sale (good for software) - Free plan is great to get started What do you dislike? - No trial capabilities - No A/B split testing - No Apple Pay or other forms of payment processing - No bump offers, up sells, or down sells - No ...
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UI
User in Retail
02/05/20
Best product first time store owners
What do you like best? It is a very simple and friendly shopping cart for anyone that lets you quickly start selling products online. It is free to start. What do you dislike? There is no support for Apple Pay. also, No live chat feature or Facebook community. It is also not having A/B testing functionality What problems are you solving with the product? What benefits have you realized? It would be great if we can integrate the product with others.
E
Emanuele
02/04/20
I reached their customer service to…
I reached their customer service to review and validate my account, and we did that in two mails. Just be cool with exchange one mail each day with them, and they will help you.I'm looking forward selling more on this platform.Moneys are on my paypal account, they are not scam.
