9.3
Spot Score
Empowering creators to sell their work directly.
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Gumroad has proven to be a valuable platform for many users, offering a range of content and serving as a reliable source of income for artists and creators. Despite occasional delays and technical issues, the platform's functionality stands out positively, providing a seamless experience for both sellers and buyers. One of the standout strengths of Gumroad is ...Read more
Provides a platform for upcoming artists to sell digital products, generating income.
Easy to navigate and set up, especially for publishing and selling digital content.
Some users have had positive experiences with prompt payments and good customer service, resolving issues effectively.
Offers a wide range of free and diverse content for users.
Reports of poor customer service, with unhelpful or rude responses from support staff.
Issues with delayed or missing payments, causing frustration and financial concerns for users.
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Showing 51-60 out of 104
A
Alejandra
08/18/20
Steve from support is extremely rude
Steve from support is the rudest person! He treats you like an idiot! The product might be good but their support is terrible! We just started to use Gumroad and honestly, after the interactions with the company, we might consider moving somewhere else.You guys should consider hiring someone else, check your reviews here in Trustpilot! A lot of people have complained about Steve! I am sure you can find a better person, who values his job!
T
Triolo
08/15/20
Send Gumroad CEO to Guntamo bay
Send Gumroad CEO to Guantanamo bay. I want to talk about a certain seller, Truebones who sells JPGs, text files which contains list of links, has multiple DMCA notices sent to him, sells vaporware (sell nothing as a store item), and still on Gumroad. According to Gumroad TOS -- "If we were to be audited by a government agency, we would have no way of explaining what our users are processing money through our servers for. The logical jump for law enforcement from that point is that we are ...
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CG
Chantelle Gaston
08/12/20
Delayed pay [UPDATED]
----- UPDATE -----So after about four weeks of not being paid, gumroad finally managed to verify my identity despite me sending a multitude of documents over the course of these weeks. Apparently it was due to a third party called Stripe that was rejecting my documents? I think I sent about 8-10 documents (bills, license, passport, healthcare card, bank statements) before they finally verified me. Overall it was a stressful and lengthy experience, but I'm glad I finally got paid and should ...
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LR
Luciano Rodriguez
08/09/20
It's an amazing company but dealing with support is traumatizing
It's an amazing company. But the support is horrible. I mean apparently there are only one guy there, and he is so rude. When you write to support you hope recieve help instead of being treated as an idiot. I didnt believe the reviews here because I was so excited with Gumroad. But when you have a problem and you need to write to the support, the horror begins. It's incredible that they work with a Print on demand company and you can't have lists with color and seizes ,and when you ask for ...
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TV
Tanya Viljoen
07/22/20
Gumroad, yay!
I have started using Gumroad more than a year or two ago and it has been a breeze to sell my files that are too large for Etsy - Etsy limits file uploads to 2MB (which is fine for single digital products), but Gumroad has allowed me to upload files that are much larger, so I could bundle my products together.Once I started making sales, my account was in review for a little while, which is normal. But I have contacted them about how long it will still take, etc. and I have received an email ...
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A
Anupam
07/22/20
What do you guys think about this reply? WORST COSTUMER SUPPORT EVER?
If you're on a free plan, why would you be paying us anything? Ever?Again, read how the tiers work: ***************(I included dots here because trustpilot doesn't allow links -- don't reply with *we gave him the link, he is lie'* ty)You are asking a question about free customers, which is SPECIFICALLY answered on that page.If you are using the free plan, ONLY to give away products, then we suggest you just use Dropbox or Google Drive.Best,Steve, Manager of Support Gumroad
S
Steve
07/22/20
California Dreamers
This bunch of Californian hipsters probably spend more time acting cool and checking their iPhones than taking care of customers.I purchased a digital book via them but I didn’t receive a download link. I contacted them through PayPal (and via my own email) to find out what had happened. My contact via Paypal opened a dispute.3 days later I got a direct response saying to check my Junk folder. Nothing in there so I asked for another link. I received a link but it didn’t work.I was told the ...
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D
doglas
07/20/20
really don't waste your time with them
really don't waste your time with themscam site, my fund not be payout
M
medard
07/10/20
on nous force à leur signer une autorisation permanente de débiter notre compte
Je n' aime pas qu' on nous force à leur signer une autorisation permanente de débiter notre compte PayPal, sans avoir à retaper notre code secret. Le moindre pirate qui passe par là doit se régaler chez eux...Je n' aime pas les captchas interminables pour accéder au site.
C
customer
07/01/20
I’ve recently started to use Gumroad…
I’ve recently started to use Gumroad and was delighted to find one place that met all of my needs eg website, email collection, email autoresponder, shopping cart, blog and online store. I can’t believe how inexpensive and affordable it is - I definitely think it’s the cheapest online for what it offers. And the usability is really easy and simple too. Also the domain set up was easier than normal as they find your site and link it on their end . Also really happy that they deal with all ...
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