Guesty Reviews in February 2025: User Ratings, Pros & Cons

horrible support and many software issues

when we initially started, we only had 1 listing. in the 4 years we've been with them, we now have 52 listings. we loved their software, and specifically chose them because of the 20+ providers we tested, they were the only one that had a grandparent, parent, child relationship, allowing us to be more flexible in our creation of listings. However, in the last 6 months, their software made changes to our listings on its own, with no approval from us as the user. as a result, during our ...

Guesty is truly exceptional

Guesty is truly exceptional, deserving a perfect 10/10 rating. My experience with the software has been absolutely seamless, thanks to its remarkable user-friendly interface. The credit for this also goes to our incredibly supportive and knowledgeable account manager, Paige. She consistently goes above and beyond to make sure we fully leverage all the valuable features that Guesty offers, ultimately contributing to the success of our operations and enhancing guest experiences. A heartfelt ...

Just go with Guesty..

We were old Kigo clients and had to make a switch of software as Kigo was purchased by Guesty. Due to the somewhat difficult way Guesty charged we decided to go with another company at first. We errantly chose Hostaway and spent 4 horrific months with them. About 2 months in from going with Hostaway the writing was on the wall that that software wasn't going to work for us. We called Guesty, told them we had made a huge mistake and how quickly we could get on board with them. We were given ...

"Guesty has made everything easier for us"

What do you like best about Guesty? I love the convenience of having all our properties easily accessible and update our listings. The Price Optimizer is my favorite feature to use, I can adjust pricing and discounts with ease. Everything you need is right at your fingertips, from guest relations to pricing to marketing. I work a lot with Dani, she has been super supportive and was able to answer any questions that I have had. I use Guesty everyday, from booking reservations all the way to ...

Amazing software and excellent support

Amazing software, new and current updates continually added. This company has your interest at heart and supports your growth as a partner. Highly recommended.

Great product and wonderful team

Date of experience: December 30, 2023

Everything you need in one spot!

I love the convenience of having all our properties easily accessible and update our listings. The Price Optimizer is my favorite feature to use, I can adjust pricing and discounts with ease. Everything you need is right at your fingertips, from guest relations to pricing to marketing. I work a lot with Dani, she has been super supportive and was able to answer any questions that I have had. I use Guesty every day, from booking reservations all the way to accounting. I highly recommend them.

We have had a great experience with our Customer Success Manager

We have had a great experience with our Customer Success Manager. We have been working together over a year and appreciate the communication and follow through.

Always in touch and do their best as…

Always in touch and do their best as fast as possible.

A Modern, Forward Thinking PMS Platform

In a sea of archaic property management platforms that feel like they were built on antiquated ecommerce and travel industry coding, Guesty has authoritatively distinguished itself from the pack. Even moreso since their latest round of funding. Guesty has undergone rapid, intelligent, and extensive development in areas most beneficial to time strapped end users desiring to minimize learning/ growth curves: Intuitive admin backend Consumer friendly facing front-end Programmable guest ...