Guesty Reviews in February 2025: User Ratings, Pros & Cons

FRAUD AND THEFT

Just like the reviewer below we paid 600 Euro deposit for one night in a small studio apartment in Paris. We were told the deposit would be refunded upon checkout but we have had no response from the contact we have been in touch with in 3 days. We have tried several times a day to make contact but no reply. This is fraud and we will be pursuing all legal avenues to get our deposit back and to prosecute under the full extent of the law. DO NOT BOOK WITH GUESTY AND DO NOT PAY DEPOSIT WITH ...

full of bugs

i am stuck on guesty because i made the mistake to prepay for 1 year. It is full of bugs. The technical team has been working on the issues for 2 weeks. It is creating big issues for my business

Really helpfull

Really helpfull, and hullan team that are here to solve any business issue ! Game changer for all the managers

Poor customer service

Poor customer service. Training videos not good. I lost a couple of bookings due to this integration with my VRBO and Airbnb. Do not use this program as it will mess up your calendars in Vrbo and Airbnb.

Very quick response and answered all of…

Very quick response and answered all of my questions completely.

I'm happy with Guesty

I'm happy with Guesty. It does what it is supposed to do. They are constantly working to improve it, as well.

I am extremely disappointed with my…

I am extremely disappointed with my experience with Guesty. I was charged a total of five times incorrectly, with the first charge being over $700 CAD ($500 US). This is completely unacceptable. Furthermore, I was assured multiple times that my contract charges would not start until July 1st, as I was supposed to be fully onboarded by then. Despite this, I started getting charged on May 22nd. When I brought this to their attention, I was told that I "misunderstood" the agreement. This was ...

Fantastic booking platform!

They've been an incredibly responsive, efficient and customer-centered platform. Their platform is easy to use, very versatile and the automation integrations are sublime. 10/10!!

Most disappointing customer service experience

After doing some research, we decided to do a free of Guesty to integrate with our Airbnb listings. The free trial ended, and my Airbnb listings were still linked to Guesty. This was interfering with my booking settings and causing havoc with our booking calendar. When I logged in there were limited settings due to the free trial ending, and it would not let me unlink Guesty from my Airbnb account. I contacted customer service. They were unable to unlink the accounts on their end, but ...

Do not use

Do not use. This software will decline bookings without your permission causing you to lose money. Im fed up with it. Also, trying to cancel is a pain. Once you deactivate your account, they make you go through hula hoops to desync your Airbnb account. You can no longer manage your Airbnb calendar. You can’t desync it yourself. You get zero support. When you call, once they hear your issue they hang up on you. I wish I never used this product.