Guesty Reviews in February 2025: User Ratings, Pros & Cons

Over all experiance with Guesty and highlighted features to maybe consider implementing.

I love what Guesty have to offer as a channel manager and find the it fairly easy to use. However what i was promised as a Pro user vs what was given to me straight has been a bit of a process. Guesty live support was suppose to be implemented, but once your profile is live you need to physically activate this "live chat" option and it can take a couple days to sort out. I found the ticket system rather frustrating having to wait on a response and it not being able to resolve and issue ...

Frustrating Implementation and Poor Support

We transitioned to Guesty from another Property Management System (PMS) 5 months ago, and while there is a lot to appreciate about the system, the customer service experience has been deeply disappointing. Our implementation felt rushed from the very beginning. On the day of setup, we were informed that it might take some time for the system to load everything. However, by the next morning, we were faced with a significant mess and no support to address it. With no response from our ...

Guesty failure to deliver advertised features

Guesty advertises great features and I especially appreciate the distribution partners. I think Guesty's feature to allow guests to easily sign and complete documents is one of my favorites! I had an issue with guests booking directly through my booking engine in June. I submitted a ticket that was seemingly ignored. As a business owner, I take full responsibility in allowing the ticket fall through the cracks, and most of my business comes from OTAs and typically aren't direct. However I ...

Michael was knowledgeable and helped me…

Michael was knowledgeable and helped me with my issue proficiently. Michael understands the problem correctly and knows what he is doing!

Michael was knowledgeable and helped me…

Michael was knowledgeable and helped me with my issue proficiently. Michael understands the problem correctly and knows what he is doing!

Very good support 🤍

Very good experience in platform guesty and support team is very good

Very good support 🤍

Very good experience in platform guesty and support team is very good

The worst company ever

The worst company ever! Fraud! They took deposit 800 euro for a house and they never returned them for no reason till a chased them legally. STAY AWAY!

Absolute horrific software and support.

Absolute horrific software and support. Completely overpriced as well, but that is not my biggest issue. Their software and API are extremely buggy and will fail randomly. Support will waste days of your time giving back solutions that make no sense (one even suggested "sleep for 5-25 seconds between these two requests if you are experiencing issues" and are at best completely irrelevant to the issue you are experiencing. I have yet to see any improvement in over a year of working ...

We signed up with Guesty a few months…

We signed up with Guesty a few months ago. We approved the "instant bookings" setting. Guesty does NOT wait for any credit card approvals or denials, BUT even before running the card for the rental, sends out the entry instructions. Last weekend we had this happen and again this weekend. Even before the card was run, Guesty gave out the entry instructions. Then they ran the card two hours after booking was received (info provided by Guesty) and it was denied because the card was as reported ...