Guesty Reviews in February 2025: User Ratings, Pros & Cons

The cost of the product is too high

The cost of the product is too high. There is no local support line to ring. All extra features come at an additional cost for an already expensive product. New features are developed before existing software is fixed. Some parts of the application are challenging to navigate.

Works fairly well but has problems

Overall I find Guesty makes keeping track of our day to day business easier. However during the setup process we got numerous bookings that were either fraudulent and couldn't be cancelled or bookings that we didn't want, e.g. 1 night stays on a Saturday night when we wanted a 3 day minimum. The Help centre was frankly abysmal trying to rectify it, with scores of emails getting a different person each time not solving the problem. We still can't get same day bookings, I've given up on that ...

Guesty is the best channel manager I…

Guesty is the best channel manager I wouldnt change it for anything else. Great support and pro features that works always perfectly well. Can reccommend.

Guesty is the best channel manager I…

Guesty is the best channel manager I wouldnt change it for anything else. Great support and pro features that works always perfectly well. Can reccommend.

Overall Guesty has made the management…

Overall Guesty has made the management of my company much easier. Without this program management of daily operations would be very stressful and maybe impossible. The reps and account managers are lovely to work with when you are in need of assistance (especially Paula and Devin, THANK YOU BOTH). I give it 3 stars as the following issues may seem small but cost my company major negative affects to my finances: 1. Guesty does not allow for the credit card processing fee to come off of the ...

I've been consistently impressed with…

I've been consistently impressed with Guesty application and Guesty's support team. They've always been patient, knowledgeable, and efficient in resolving my issues. Their clear explanations and timely solutions have saved me countless hours. I'm grateful for their dedication to customer satisfaction.

Using GueGuesty: A Game-Changer for Elevating Our Property Management Businesssty as our PMS has truly…

Using Guesty as our PMS has truly elevated our business. The platform's continuous upgrades and interface improvements make it a dynamic, forward-thinking solution for managing short-term rentals. Guesty not only simplifies our operations but also enhances our ability to provide a seamless experience for our clients. Key highlights for us include: Ease of Use: The interface is user-friendly, allowing our team to manage bookings, communications, and finances efficiently. Constant ...

I've been consistently impressed with…

I've been consistently impressed with Guesty application and Guesty's support team. They've always been patient, knowledgeable, and efficient in resolving my issues. Their clear explanations and timely solutions have saved me countless hours. I'm grateful for their dedication to customer satisfaction.

Using GueGuesty: A Game-Changer for Elevating Our Property Management Businesssty as our PMS has truly…

Using Guesty as our PMS has truly elevated our business. The platform's continuous upgrades and interface improvements make it a dynamic, forward-thinking solution for managing short-term rentals. Guesty not only simplifies our operations but also enhances our ability to provide a seamless experience for our clients. Key highlights for us include: Ease of Use: The interface is user-friendly, allowing our team to manage bookings, communications, and finances efficiently. Constant ...

Frustrating Implementation and Poor Support

We transitioned to Guesty from another Property Management System (PMS) 5 months ago, and while there is a lot to appreciate about the system, the customer service experience has been deeply disappointing. Our implementation felt rushed from the very beginning. On the day of setup, we were informed that it might take some time for the system to load everything. However, by the next morning, we were faced with a significant mess and no support to address it. With no response from our ...