Grade.us

Grade.Us is super effective and easy to use.

What do you like best? Simple, straight-forward funnel creation, intelligent review request followups. Support is quick to respond and very helpful, the knowledge base resource is also great. What do you dislike? Some sort of alerts or notifications for profiles who are below a click-to-review threshold would be helpful. It would save time trouble shooting profiles. What problems are you solving with the product? What benefits have you realized? Generating massive review ...

Everything an agency needs in an online reviews platform

What do you like best? Very easy to use and set up new clients. The onboarding process is less than 10 minutes per client. And the customer support has been great. The few times I've had questions/issues they team has been quick to respond and resolve everything. You can easily embed the code into websites and also set up email drip campaigns to ask for feedback from recent customer/patients. What do you dislike? There is honestly nothing about Grade.us I dislike. I've been using ...

User Friendly, Great Customer Support and Great Results

What do you like best? Grade.us is very user friendly, I was able to quickly navigate the system and start using before I received my welcome orientation. The Customer Support is wonderful, they walked me through the entire platform, ensured I had set everything appropriately and made sure that I knew all of the tips and tricks. We have received great responses from our clients and have found this to be a wonderful way to gather new reviews, and find out about concerns clients have and ...

Great tool for getting more reviews

What do you like best? Grade Us is easy to use and allows multiple review platforms to be offered to reviewers. The fact it walks them through how to leave a review is great. What do you dislike? It is a little pricey to get the white label and WordPress plugin. Recommendations to others considering the product: It works just as advertised. You can easily make adjusts to the emails and suspend accounts all from the dashboard. What problems are you solving with the ...

A Great Reputation Management System!

What do you like best? From the agency side perspective, the client setup is fast and easy. There is a little bit of a learning curve as is the case when using any new software system. But after you set up a few accounts it becomes super simple! From a client perspective, my clients really like it. Conversion rates from request to review are great in comparison to other reputation management systems that they've used in the past. What do you dislike? I can't think of anything ...

Customer Service getting better and better!!! Keep up the good work.

What do you like best? Wesley really helped today! I messed up on one of my accounts, and he sent me great screenshots on how to fix it! Quick reply and easy fix!! Thank you!! What do you dislike? There isn't much I don't like about you guys anymore.. maybe the ability to call, but they are so quick to reply now that it doesn't matter anymore... Thank you. What problems are you solving with the product? What benefits have you realized? helping my clients with their ...

Great Company!

What do you like best? Customer service is excellent!!!! Anthony made this entire process so simple! The tech department does awesome onboarding What do you dislike? It's a bit expensive at the lowest tier. Recommendations to others considering the product: This platform makes marketing reputation management a breeze! The support is amazing and the platform superior. Anthony did a great job helping me get started and making this a platform I could implement into my marketing ...

Great Reputation Marketing Platform

What do you like best? Ease of use. Simplicity of layout allows you to get to things quickly and run product demos for clients with ease. It tracks multiple areas of the process so I can see accurately what my funnels are doing and what is working versus not working for my clients. They have a high level of setting that allow me to refine each clients funnel accordingly to best serve their business. What do you dislike? Their Thumbs Up/Thumbs Down funnel does not alert clients of ...

Great for Quick Wins!

What do you like best? Simple to set up and navigate. Packed with features to get honest customer feedback and leverage the good reviews into new content for website, social media, and sales collateral. What do you dislike? The price increase in 2019 was pretty steep. However, they will work with you one-on-one to negotiate a fair deal. They are not a "take it or leave it" type of company. What problems are you solving with the product? What benefits have you realized? ...

Grade.us Rocks!

What do you like best? There are many things that I love about Grade.us but my favorite is customer support provided. Afshaun is so helpful and incredibly friendly. What do you dislike? Sometimes functions and features do not perform correctly but when this happens, support is swift to correct. What problems are you solving with the product? What benefits have you realized? Problem is, most business owners do not have a clear path or idea about how to earn reviews. Grade.us' ...