GoTo Resolve Reviews in April 2025: User Ratings, Pros & Cons

"Fully featured, easy to use"

What do you like best about GoTo Resolve (formerly GoToAssist)? I love that this suite has desktop support tools integrated. You can track the issue and resolve the issue on one place. What do you dislike about GoTo Resolve (formerly GoToAssist)? It can be a little confusing finding your way around, and managing users. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? It was always a hassle screensharing and contacting customers, you never know ...

"Excellent remote access tool"

What do you like best about GoTo Resolve (formerly GoToAssist)? The options provided by this tool for both on-demand and real-time remote access to endpoints are solid. Having remote access to all our machines with the ability to elevate credentials for installs is great. The on-demand feature gives us an easy way to support BYO devices and third-party endpoints as well. What do you dislike about GoTo Resolve (formerly GoToAssist)? The web-based administrative portal can at times be ...

"One of the advanced IT management and helpdesk software"

What do you like best about GoTo Resolve (formerly GoToAssist)? Goto Resolve is the next level of IT management software, one of the best software for remote access and control from IT team to employees to resolve their tickets, this software is little bit more advanced than other software, and the best in this is camera sharing and connect to devices and yes remote access, it can be connected to any different platform with any device, resolve any types of ticket raised, it gives the full ...

"Simplify your IT Management"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to use and very quick. Very often, getting a client or colleague to do something on their computer they are not familiar with is an arduous task. With this, my job is greatly simplified. The seamless integration with slack and MS Teams, too, is a godsend. I can quickly resolve tickets right from slack as when they appear. What do you dislike about GoTo Resolve (formerly GoToAssist)? It is a little on the pricier side ...

"Wonderful helpdesk product to use"

What do you like best about GoTo Resolve (formerly GoToAssist)? Go to resolve help to resolve all queries remotely and streamlines the support system What do you dislike about GoTo Resolve (formerly GoToAssist)? This software has certain downtime and delays the work,nehich cause bad experience What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? It solve problems by given an consolidated support system. Super secures all data at all times.

"GoTo Resolve Could Be Your Solution!"

What do you like best about GoTo Resolve (formerly GoToAssist)? The day to day use lined up with the claims the company made and provided our company some much-needed solutions to problems we had at the time. Overall, it worked well and helped us save time and money. What do you dislike about GoTo Resolve (formerly GoToAssist)? We encountered issues when connecting with clients who used more than one monitor. It requires a few extra steps and can be cumbersome, especially with less ...

"easy to connect and navigate"

What do you like best about GoTo Resolve (formerly GoToAssist)? it's a simple way to have tech people connect remotely basic navigation for personnel who aren't tech savvy What do you dislike about GoTo Resolve (formerly GoToAssist)? sometimes didn't always connect after new updates What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? we don't need IT people on site for most of our issues

"Remote desktop in our fingertip"

What do you like best about GoTo Resolve (formerly GoToAssist)? I like this product since its having easy to use user friendly UI's What do you dislike about GoTo Resolve (formerly GoToAssist)? i didn't experience anything so far found in this product. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? it help us to resolve our all it related issues on our remote customers.

"My takes on GoTo Resolve based on extensive use for my client"

What do you like best about GoTo Resolve (formerly GoToAssist)? In my opinion, or you can call it in my personal use case, what I feel the best thing I liked about GoTo Resolve is 1. I could access and boost my productivity while connecting multiple screens, which highly improved the efficiency of my workflow. 2. It Allows me to connect with my clients and their customer to quickly diagnose the issues on their machines and provide a quick fix. What do you dislike about GoTo Resolve ...

"Go To Resolve-The only Assistant you will need!"

What do you like best about GoTo Resolve (formerly GoToAssist)? The most helpful thing about GoTo Resolve is the ease with which you can sync daily tasks and communications in just one forum. I am constantly misplacing key aspects of my presentation. GoTo Resolve allows for the excellent organization of all necessary tasks. What do you dislike about GoTo Resolve (formerly GoToAssist)? It is sometimes challenging to sync with my existing calendar or other software that I may be using while ...