GoTo Resolve Reviews in April 2025: User Ratings, Pros & Cons

"Great tool with ease"

What do you like best about GoTo Resolve (formerly GoToAssist)? It's a great with amazing ease of access, multiple device support. Be it android, a Mac or a windows device. Works seamlessly. What do you dislike about GoTo Resolve (formerly GoToAssist)? There is nothing to dislike. But at times it crashes, very rare though. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? IT Alerting, Helpdesk reporting, Automation

"Very easy program to use"

What do you like best about GoTo Resolve (formerly GoToAssist)? This software is pretty straight forward & user friendly. What do you dislike about GoTo Resolve (formerly GoToAssist)? It just seems like it takes longer than it should to load. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? It just makes my calls easy to make for my job.

"Best App for IT Support And Remote Access"

What do you like best about GoTo Resolve (formerly GoToAssist)? After Covid Remote Support type, Software usage is most important for every kind of Company; I have been working remotely for Approximately the last two years I have used Many Software GoTo Resolve is one of them I have been using for the last couple of months for clients to provide them Support whenever they required . It is also one of the most secure apps in its category, also simple and easy to use, What do you dislike ...

"Best Remote access and Ticket tool togather"

What do you like best about GoTo Resolve (formerly GoToAssist)? Go to resolve is easy to access simple GUI interface. Connect to businesses to solve their problem from one platform. It is just like Front end PC use. You can copy and move files by controlling the remote desktop. It is a handy tool after covid. I am using this tool daily basis to monitor and solve problems. What do you dislike about GoTo Resolve (formerly GoToAssist)? I have been using from last one year till now only one ...

"Best for technical support and Ticketing Purpose."

What do you like best about GoTo Resolve (formerly GoToAssist)? One of the best things about this app is that it is beneficial and straightforward to use for technical support for all types of organization . We can connect with any user straightforwardly in both manners Attended and unattended ways, which is one of the other best things about this app. We can Record sessions if we want for future purposes. We can create all types of tickets, and according to Property, we can assign them to ...

"Go To Resolve 2022"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to access and was easy to help others who weren't tech-savvy when using this application. What do you dislike about GoTo Resolve (formerly GoToAssist)? When the company reviewed the users and or vendors that we worked with decided to try to stay with the most current Bomgar, Team Viewer of MS's application that is always available. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting ...

"Great solution for support"

What do you like best about GoTo Resolve (formerly GoToAssist)? I love that we can join a session by SMS or email. It makes providing support to our clients that much more seamless. It makes organizing our support easier by allowing us to easily manage support tickets. What do you dislike about GoTo Resolve (formerly GoToAssist)? GoTo is a great service all around but sometimes suffers from unreliability. I can't say the same for GoTo Resolve since it's worked as intended so far. I don't ...

"Great solution for support"

What do you like best about GoTo Resolve (formerly GoToAssist)? I love that we can join a session by SMS or email. It makes providing support to our clients that much more seamless. It makes organizing our support easier by allowing us to easily manage support tickets. What do you dislike about GoTo Resolve (formerly GoToAssist)? GoTo is a great service all around but sometimes suffers from unreliability. I can't say the same for GoTo Resolve since it's worked as intended so far. I don't ...

"Excellent product with great features"

What do you like best about GoTo Resolve (formerly GoToAssist)? Added security, RMM features, camera share, mobile support. Being able to create groups and add devices to groups. Teams integration even though we are not using it yet. What do you dislike about GoTo Resolve (formerly GoToAssist)? So far there hasn't been anything I don't dislike about the product. Support has not been the greatest and billing has been slow processing our purchase. What problems is GoTo Resolve (formerly ...

"Remote IT Technical Support to Resolve your issue"

What do you like best about GoTo Resolve (formerly GoToAssist)? If you have an IT issue, you can connect to a tech support agent instantly to troubleshoot your issue, often done remotely. You might have to permit the agent to control your device What do you dislike about GoTo Resolve (formerly GoToAssist)? I do not dislike anything about this application so far so good What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? This can help several customers ...