9.3/10
Spot Score
Streamline support, satisfy customers.
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Starts from $39/Month when Billed Yearly
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Showing 5-6 out of 417
MS
Mohd S
03/11/23
"Best Remote Support and Ticketing Tool"
What do you like best about GoTo Resolve (formerly GoToAssist)? It is the best tool for technical support remotely. It is user friendly tool. It is very easy to connect with customers and offers pretty good features like chatting, transferring of files and recording the sessions. I can create the tickets and track the progress very effectively. What do you dislike about GoTo Resolve (formerly GoToAssist)? It requires fast internet connection. Go to Assistant is costlier as compared to ...
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RM
Rich M
02/23/23
"We switched from GoToAssist to GoToResolve & this new product has many new features that we utilize."
What do you like best about GoTo Resolve (formerly GoToAssist)? Being able to assign the machines to unique groups & the alerts that you can configure for the IT dept. What do you dislike about GoTo Resolve (formerly GoToAssist)? The upgrade cost was not in our budget which caused us to get special approval. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? The ease of remote controlling into our user's machines & the alerts.
