9.6
Spot Score
Collaborate seamlessly with Google Workspace.
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Starts from $6/User/Month
Google Workspace has been an essential tool for many users for over 15 years, offering great value for money. The platform's features and capabilities have been consistently reliable and beneficial for various businesses and individuals. Users have appreciated the range of services provided, especially the convenient online system that facilitates productivity ...Read more
G Suite offers good value for money and has been reliable for long-time users.
The product is considered good overall and valuable for productivity.
Customer support is extremely poor, with non-existent human assistance and incompetent chatbot interactions.
Issues with billing and unauthorized charges, difficulties in cancellation process, and lack of proper communication channels for problem resolution.
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Showing 11-20 out of 23
DE
Dorothy Ede
12/04/23
Absolutely shocking avoid no customer…
Absolutely shocking avoid no customer service or help was going to use workspace but went to another company as they was no help at all can’t talk to anyone total waste of time discussing
AR
Adeel Raza
11/19/23
Ridiculous customer service!
Ridiculous customer service! My Google workspace business account has been suspended due to unknown reasons for almost 30 days now. The support has been ridiculous so far. They haven't provided any information why it has happened and why is it taking so long to recover? I am unable to login to my account and had to shift to a different email provider due to the huge loss of communication and client frustration that I had to endure. Case #: 48084918
BD
Ben Davies
11/07/23
The most complex cancellation service
The most complex cancellation service. I opened another google workspace account, the old one became in active. Cancellation is an absolute maze. I ended up paying a subscription for 12 months, assuming this was now inactive. When I realised I spend 2 half days trying to cancel it. Finally I did. They kept taking payments. My bank couldn’t do it as there was no direct debit, just an ongoing payment. I complained, they insisted I sign up again, a free trial, they couldn’t talk to me about a ...
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R
Rahman
10/01/23
Google g suit been taking money from my…
Google g suit been taking money from my account on monthly basis I can’t get hold of anyone as every time I call it’s asking me for PIN number which I don’t have nor I have account with Google g suit. This frustrating as I don’t have an account with g suit and I can’t cancel as every time I call the support line it’s asking for pin pr I won’t go forward to speak to anyone. Can someone get back to me as this not fair I can’t get hold of anyone I don’t have no account details or pin ans ...
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PS
Phil Sergenti
08/05/23
you get agent support 24/7 with an average waiting time of 10 seconds yet the agent is pretty much useless
The juxtaposition between how fast the support is and how useless it is it's wild. Don't ever go to a google meet with them; 90% of the time, you can't understand their English accent. They say they will do X for you in Y amount of time, bull****, they never get back to you. This happened 4 times to me. You gotta love monopolies.
CO
Capt Obvious
07/07/23
Google workspace is a good product, shame about the support
Google workspace is a good product overall and good value for money. I have been using it for over 15 years since it was first launched as google apps. Back then everything was great, but over the years the customer service and support has become absolutely terrible. They now outsource all their support to India, and all you get is incompetent people who barely understand English, can't read emails and don't actually understand how workspace works most off the time The result of this is ...
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A
Anubis
06/17/23
I wish i had checked reviews on here…
I wish i had checked reviews on here before signing on.... what a bunch of CRIMINALS, UTTERLY DESPICABLE - YUK. YOU DO NOT PASS AS HUMANS, YOU ARE MONEY WORSHIPPING FREAKS
LK
Leo Karikaturist Luzern Basel
03/13/23
I had workspace
I had workspace - got bills only, no service to trust. Inpossible to get help. Chaos help system, not possible for user. I had an Google domain, was not possible with google to connect googleSites!! 3 month no help. And I saw the questions I had send from 4 years before also no answer!
JS
J Singh
02/14/23
Horrible customer service.
Horrible customer service. Trying to find out details about archived google workspace and they keep pushing the case to a new individual. This is the fourth person i am talking to and they are asking me the same questions as the first guy.
PD
Paul Dipre
09/17/22
computer says no
a good online system, spoiled by poor service and "computer say no" policies. We have 89 accounts on workspace standard, each has 30GB of storage, but I need 100GB for one user. Every chromebook user gets 100GB of storage space - except if you pay for google workspace???? so we cant use that. If you pay for google workspace you cant buy extra storage from google one??? so we cant use that The only way to increase a single users storage is to pay DOUBLE the subscription for EVERY ONE of our ...
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