Gong Reviews in February 2025: User Ratings, Pros & Cons

"The tool that you didn't know you didn't need"

What do you like best about Gong? It's good for listening to calls and finding out what was said and how it was said. It's also good for going back and double checking what the client said, so that you can ensure that you get things right or you have backup to help correct a situation. What do you dislike about Gong? It's too complicated, and not intuitive at all. Using it is very...discomforting. Searching for calls is not easy, moving around in the calls is not easy, and understanding the ...

"Gong in CS"

What do you like best about Gong? -Searching for a call and using filters is easy -Integration is reliable What do you dislike about Gong? -I do wish mobile features were more robust What problems is Gong solving and how is that benefiting you? Allows us to review calls for training and best practices. Also aids in holding customers to previosuy agreed upon terms and conditions

"Greatest AI transcript, synopsis and next steps"

What do you like best about Gong? It is so easy in my hectic day of 6-10 calls to forget what I spoke with someone about. Gong gives me incredible call synopsis, outline, and my action items. I wish I had this for my entire career. Gamechanger. What do you dislike about Gong? Probably just our company's poor implementation of it, but I don't use it to it's full potential. I'm not sure about all the other features and tie ins to deal size etc. I monitor that directly in Salesforce. What ...

"Greatest AI transcript, synopsis and next steps"

What do you like best about Gong? It is so easy in my hectic day of 6-10 calls to forget what I spoke with someone about. Gong gives me incredible call synopsis, outline, and my action items. I wish I had this for my entire career. Gamechanger. What do you dislike about Gong? Probably just our company's poor implementation of it, but I don't use it to it's full potential. I'm not sure about all the other features and tie ins to deal size etc. I monitor that directly in Salesforce. What ...

"Integration within our Sales toolkit"

What do you like best about Gong? Seamlessly integrated within our other tools, Salesforce, O365 and Teams. Love the recorder that automatically joins meetings and we can choose to exclude. Available transcript and chat capability to ask specific questions about an item within a meeting. Great integration into Salesforce: previous email conversations and calls are available into the account in Salesforce. I have the entire history when I look into an existing account, so helpful when you ...

"Save, Recall, Review"

What do you like best about Gong? Helps in reviewing the calls and can be shared itner and intra team. Great tool to help if you are new and want to have more insights at your ease. What do you dislike about Gong? there is nothing that I dislike about it. What problems is Gong solving and how is that benefiting you? It helps in sharing the repository with all the new folks to have a great insight at there time of ease

"Integration within our Sales toolkit"

What do you like best about Gong? Seamlessly integrated within our other tools, Salesforce, O365 and Teams. Love the recorder that automatically joins meetings and we can choose to exclude. Available transcript and chat capability to ask specific questions about an item within a meeting. Great integration into Salesforce: previous email conversations and calls are available into the account in Salesforce. I have the entire history when I look into an existing account, so helpful when you ...

"Save, Recall, Review"

What do you like best about Gong? Helps in reviewing the calls and can be shared itner and intra team. Great tool to help if you are new and want to have more insights at your ease. What do you dislike about Gong? there is nothing that I dislike about it. What problems is Gong solving and how is that benefiting you? It helps in sharing the repository with all the new folks to have a great insight at there time of ease

"Gong- Ringing It Home for Sales"

What do you like best about Gong? I get the best analytics in the quickest way that makes sense for me as a seller. As a seller who has used many coaching and analytic tools, this is the best one. I like how I can see my talk time, the customers, interruptions, pauses, talk ratios and more importantly keywords. Another favorite aspect is the reminders it can automatically send. Gong is easy to integrate with my sales tools, calendar and implementing in my workflow. What do you dislike about ...

"Gong is incredibly powerful!"

What do you like best about Gong? I like how I can easily pull up a customer and view all calls, notes ect. and then ask it any question or have it write me a follow up email. What do you dislike about Gong? I wish we were able to get the call recordings faster. They often take 1 hour to get back. It can make it a bit cumbersome if you're back to back with meetings and have to go back in to send those recordings out to prospects instead of doing that right after the meeting ends. I also ...