Gong Reviews in February 2025: User Ratings, Pros & Cons

"Great software for call recording reviews"

What do you like best about Gong? How seamless it is to use it and all the features that come with it. What do you dislike about Gong? There is a section which I'm not very fond of that highlights everything (status wise) for a client. What problems is Gong solving and how is that benefiting you? Overall session recordings and that I can review my and my colleagues calls.

"Integral in my work day"

What do you like best about Gong? Gong has become an integral part of my work. I don't know if I could function without it. It really aids in helping me draft follow up emails after check in calls with clients. It makes me look really on top of my game! I use it every single day. It's also amazing how easy it is to search your calls for key words or phrases. We also use it internally to train new members of our team. Highly highly recommend. What do you dislike about Gong? There really ...

"Wonderful tool"

What do you like best about Gong? That me and my team get to review our calls. I also don´t have to focus on writing everything down, I just listen to my customer. What do you dislike about Gong? Nothing, really. It is a wonderful I hope to keep using always. What problems is Gong solving and how is that benefiting you? Allowing me to invest time in what truly matters: converting SQLs, renewing clients, and focusing on conversations.

"Gong Call Recording - Customer Success"

What do you like best about Gong? How easy it is to record all your calls. It is super easy to review them, and their AI features are super helpful! What do you dislike about Gong? I'd like some more robust notifications and customizability around what I receive and when. What problems is Gong solving and how is that benefiting you? Recording our calls; tracking action items and next steps after calls; tracking time on calls with customers.

"Integral in my work day"

What do you like best about Gong? Gong has become an integral part of my work. I don't know if I could function without it. It really aids in helping me draft follow up emails after check in calls with clients. It makes me look really on top of my game! I use it every single day. It's also amazing how easy it is to search your calls for key words or phrases. We also use it internally to train new members of our team. Highly highly recommend. What do you dislike about Gong? There really ...

"Wonderful tool"

What do you like best about Gong? That me and my team get to review our calls. I also don´t have to focus on writing everything down, I just listen to my customer. What do you dislike about Gong? Nothing, really. It is a wonderful I hope to keep using always. What problems is Gong solving and how is that benefiting you? Allowing me to invest time in what truly matters: converting SQLs, renewing clients, and focusing on conversations.

"Gong Call Recording - Customer Success"

What do you like best about Gong? How easy it is to record all your calls. It is super easy to review them, and their AI features are super helpful! What do you dislike about Gong? I'd like some more robust notifications and customizability around what I receive and when. What problems is Gong solving and how is that benefiting you? Recording our calls; tracking action items and next steps after calls; tracking time on calls with customers.

"Great software for SDRs"

What do you like best about Gong? -Great for reviewing cold calls -Amazing for recapping demos -Easy to filter and track what you are looking for -Frequently use it What do you dislike about Gong? -I feel like I don't know how to use all of it's capabilities What problems is Gong solving and how is that benefiting you? It's helping me to analyze calls and demos.

"Great tool for anyone in a Sales Role."

What do you like best about Gong? I use Gong multiple times a day. Being able to look at all my calls and get a brief synopsis of the conversation helps me review all talking points so I do not miss any critical follow ups. What do you dislike about Gong? Gong has so many options sometime it is hard to find the easiest way to search information What problems is Gong solving and how is that benefiting you? The AI insight used during my sales calls helps me track my cadence and guage ...

"Gong is the only way to go"

What do you like best about Gong? Our team started using Gong with just the sales team and now the whole CS team utilizes Gong. I love that we can share sections of a call with clients, it lets us know when the call was viewed etc. We also use the # feature in Gong - so we can easily track things like #clientrequests or specific integrations that keep coming up. We use Gong to organize calls by client, so when we handoff (From Sales to IMP or from IMP to CS) we can quickly review calls and ...