Gong Reviews in February 2025: User Ratings, Pros & Cons

"Do yourself a favor and get GONG to improve your business performance!"

What do you like best about Gong? I like the benefits and insights we can get on this platform in one click. The data we can populate per agent or market is fantastic, and the creation of libraries in 1 place is impressive. What do you dislike about Gong? Side languages are not well developed as English to seek by trackers etc. also when I was requesting to support calls in Hebrew transcript (which was happening) we couldn't use trackers as they weren't optionable to detect in other ...

"I love Gong!!!"

What do you like best about Gong? Gong lets me quickly and simply get a grasp on pipeline hygiene, highlight weak deals, and allows for on the go coaching. I love the Deal view most in gong! What do you dislike about Gong? Not much! I do wish I could trial some of the newer features for longer period of time to really get a grasp on how to implement them, but the existing product is fantastic and makes my day much easier. Recommendations to others considering Gong: Just try it. You wont ...

"A vital tool in our toolkit"

What do you like best about Gong? It allows our teams to review conversations from active deal cycles, go back and understand what may have gone wrong in past deal cycles, and overall see data on how reps perform on live meetings. What do you dislike about Gong? I can't think of anything in particular that I dislike – Gong has become a vital tool in our toolkit. What problems is Gong solving and how is that benefiting you? Gong is solving the problem that occurs after a video meeting or ...

"Great resource for customer calls"

What do you like best about Gong? The AI that tracks conversation between all parties, the summary it provides in the end and suggested next steps. What do you dislike about Gong? No API with Clockwise scheduling tool (may be on Clockwise side) What problems is Gong solving and how is that benefiting you? Note taking, I am horrible about taking detailed notes as I often get carried away in the conversation

"My Gong experience thus far"

What do you like best about Gong? My experience with Gong has been great! It gives me real time information on how my calls are being rated in real time. This allows me to better prepare if there is any opportunities to do better. What do you dislike about Gong? Overall I do not have any dislikes because it really helps me know how well I am assisting my families. What problems is Gong solving and how is that benefiting you? Helping me to better service my customers

"Great experience with Gong"

What do you like best about Gong? The transcripts that allow me to take minimal notes during my calls. The ability to send video snippets out. What do you dislike about Gong? The voice transcription is not always the most accurate but that doesn't affect my learning or calls. What problems is Gong solving and how is that benefiting you? Training my colleagues

"Fantastic product, fantastic support, fantastic company!"

What do you like best about Gong? Fantastic product, very easy to use and the support from customer success is simply awesome! (Shout out to Tim Schmidt!) I've used other products in past and Gong stands above all of them!..... I use deal boards all day everyday. Much easier to use than navigating reports/opps in SF! ..... Beyond that the call summaries make it easy to catch up on deals and identify where help/support is needed. Beyond the functionality, our CSM Tim is amazing. Super ...

"SDR - Gong Review"

What do you like best about Gong? I love the feedback and meeting notes Gong provides. What do you dislike about Gong? Unsure, I really find the tool useful and helpful. What problems is Gong solving and how is that benefiting you? It helpd me breakdown technical aspects of meetings that are held with prospects.

"Best in class"

What do you like best about Gong? Gong provides us with such in-depth reporting on where a deal is, what's been happening, and how to reengage accounts What do you dislike about Gong? Nothing, it's fantastic I wouldn't change anything What problems is Gong solving and how is that benefiting you? Closing more complex deals. Gong helps us ensure that our sales Methodologies are being used.

"The one tool I'm always using"

What do you like best about Gong? The fact that I can go back and listen to the call after, so I can be fully focus on what is happening in the call and actively listening to my clients questions. I also love that I can share the recording with clients or other collegues to discuss or learn from. What do you dislike about Gong? I can't delete calls that did not happened from my home page What problems is Gong solving and how is that benefiting you? If my clients have requests I can simply ...