Gong Reviews in April 2025: User Ratings, Pros & Cons

"BDR"

What do you like best? I love Gong for filler words, talk time ratio, and ways to improve your calls What do you dislike? I wish I could listen to the calls while they are live rather than after the call is made What problems are you solving with the product? What benefits have you realized? Filler words is huge, listening skills to ensure you have a good talk time ratio, areas of improvement

"Critical to personal efficiency"

What do you like best? I am a power user of the "transcribe" feature, and I enjoy the flexibility around sharing only snippets of calls with clients. Key for privacy. What do you dislike? There have been several bugs or hiccups I have encountered where a call doesn't record. What problems are you solving with the product? What benefits have you realized? I no longer have to take tedious meeting notes- when I am on calls, I can actually focus on the conversation at hand and not have to worry ...

"Great Product"

What do you like best? Gong allows my team to work and grow together, remotely. What do you dislike? The time that it takes to train new users on our team as we have grown quickly and utilize several platforms. This is a very minor dislike. Recommendations to others considering the product: Gong is great for teams of all sizes in all industries. What problems are you solving with the product? What benefits have you realized? Training, Gong effectively allows my team to meet our goals.

"Gong is a must-have"

What do you like best? Gong allows me to supplement my note-taking with data driven recordings, and being able to listen to other team members' calls is an absolute life saver for the new remote lifestyle. I have used it at multiple sales organizations, and at this point consider it as essential as email or a CRM. What do you dislike? Only snags I've run into are when it doesn't automatically record because a team member originally scheduled the call, and that team member didn't have their ...

"Believe the Hype: It’s A Must Have"

What do you like best? -data and insights are superior to other tools -deal intelligence is a substantial value -they respond via roadmap quickly and are well-funded What do you dislike? some missing low hanging fruit: -would like to see trends in analytics for individuals/teams in charts -deal intelligence is good, but needs better sorting functionality and integration with SFDC (in fairness we haven’t explored this as much as we should) -I don’t see as much aggregated data as I would like ...

"Gong is great product for coaching"

What do you like best? Gong really makes it easy to coach reps on a daily basis. The new activity and deals features are a great addition to call recording functionality. I have used both Gong and Chorus and think that Gong is the better overall platform. What do you dislike? Gong really has everything that you need and more so there is not much to complain about. There are just some features that we do not use yet. For example, I would like to get better at using the feedback and coaching ...

"A great tool for team selling and coaching"

What do you like best? I love how easy to use and intuitive the main functions of Gong are. It is very easy to teach reps how to use it and it has become a staple in their daily work lives. What do you dislike? The "Deals" and "Activity" pages are a little clustered and hard to follow. Additionally some configuration with recording consent - using the consent page specifically. You can not select specific users to have the consent page which would be nice. You can also not export anything ...

"Valuable Learning Tool"

What do you like best? I like that you can share the calls with your colleagues or director. It has been a useful tool to learn about better practices and also help refine your calls. What do you dislike? There isn't really anything I dislike about it. Recommendations to others considering the product: I recommend using Gong as a way to not only track what your sales team is doing but you can also ensure they are doing things the right way. As a salesperson, you can analyze where you went ...

"Great way to become better at Cold Calls and Qualifications"

What do you like best? The analytics is pretty good, as they help me to better understand my mistakes and areas for improvement. Gong helps with the following: Talk Ratio, Longest Monologue, Customer Story's Length, Interactivity, and Patience. I learned from my latest call that my Customer Story was a bit longer than it was supposed to be. It helped me to orient my approach towards active listening, instead of talking. Besides this, it helps to jump easily on certain parts of the ...

"Not great, needs to be faster"

What do you like best? aspect to see who is talking at what time What do you dislike? the amount of time it takes for the calls to load. It makes it a managers favorite not a reps favorite Recommendations to others considering the product: no What problems are you solving with the product? What benefits have you realized? i dont use it that much but i would if i could go right to the call