Gong Reviews in April 2025: User Ratings, Pros & Cons

"Gong should be a must-have rather than a nice-to-have. "

What do you like best? I've used several call recording applications and nothing compares to Gong. Gone allows me to record my calls, review them, share with clients and above all... go back and analyze my calls to find mentions of a word or identify a points of clarification. What do you dislike? The library for personal versus company-wide calls is a bit hard to navigate, same for search. I'm finding myself search for calls but searching in calls etc. Really a solid tool though so it's a ...

"Gong has become a powerful call support tool for my calls"

What do you like best? Screen and audio recording makes it easy to share a call with peers or a client team for reference. The visual call time makes it easy to see the balance of speaking time to know where to better tune participation. We also use peer review surveys to improve quality and conduct team reviews of important calls. I've recently discovered the call snippet where we can highlight parts of the call! I use the transcript from time to time to copy and paste into my notes, but ...

"Great tool and product"

What do you like best? Great to give teams feedback and track sales cycle. What do you dislike? We are missing role permissions that will allow certain users limited view. What problems are you solving with the product? What benefits have you realized? It helps a lot when we onboard new employees or handover accounts from AES. Great tool for feedback sharing.

"Gong Runs Seamlessly and is Smart!"

What do you like best? I love that Gong records and analyzes my calls in the background, so that I can later review them and see areas for improvement. Probably my favorite part about that is the "stats" area where it tracks how engaged I was with the customer, how "patient" I was in responding to the customer, and what the talk ratio was between the customer and I. This is actionable data and allows me to see trends for where I need to tighten things up and where I'm doing well. I also ...

"Love what gong gas done for my sales process!"

What do you like best? I love the ability to go back and read the transcription of what was said. The fact that subject matters are labeled for easy access to timestamps is a total game changer. I always end up picking up a small detail every single time I go back and relisten to my client conversations and pitches. What do you dislike? Personally the only thing I dislike is the announcement of the gong recorder at the beginning of my zoom calls. Always makes for a nice awkward pause as ...

"Amazing call partner"

What do you like best? I can filter calls based on the hostname and listen to the calls of the most effective seller in my team and learn from it. Also, I can add a call to listen later. The transcript also really helps in reaching out to the right sentence and conversation. What do you dislike? I find it difficult to filter based on the attendee's name. Recommendations to others considering the product: Make a library of useful videos to group together using #hashtags so that others can ...

"Gong is an excellent way to track calls and recall information you may have forgotten!"

What do you like best? The visuals are great to see who is speaking What do you dislike? Gong is a fantastic application, only thing I don't like about it is there is no slide bar for the call like a video. What problems are you solving with the product? What benefits have you realized? Recording calls for Auditing and determining client needs.

"Brilliant Insights Lead to Solid Feedback"

What do you like best? In the past, I have reviewed calls and received feedback from managers that are not directly connected to real, tangible moments between myself and a customer. With Gong, my manager and I can pinpoint exact moments and words that I use that make the moments on the phone stand out. It has made my learning and growth exponentially easier. What do you dislike? Sometimes the transcriptions with Gong aren't accurate, but with time it learns more of my own speaking ...

"Essential for all AEs"

What do you like best? It's nearly impossible to write down and/or remember details from every call you have - whether externally or even internally. Gong allows you the ability to go back and recall the key points discussed during calls. Plus, things you might have originally missed and you can share calls with others so they can review as well. What do you dislike? It can be difficult sometimes to find specific parts of calls. Recommendations to others considering the product: Gong should ...

"BDR"

What do you like best? I love Gong for filler words, talk time ratio, and ways to improve your calls What do you dislike? I wish I could listen to the calls while they are live rather than after the call is made What problems are you solving with the product? What benefits have you realized? Filler words is huge, listening skills to ensure you have a good talk time ratio, areas of improvement