Gong Reviews in April 2025: User Ratings, Pros & Cons

"Gong really drives insights and allows for better coaching"

What do you like best? The fact that Gong allows you to completely analyze your calls as well as other calls from people in your organization. It allows for complete transparency and drives better conversations as you move through the sales process. Nobody has the ability to transcribe all the details from a phone call within their personal notes. Gong solves for this by keeping a digital record of everything discussed and you can even go back through and tag spots in the call that matter ...

"Gong has provided me access to a plethora of information including my colleagues calls"

What do you like best? I like the layout, it makes everything very easy to search and find. What do you dislike? I have not come across anything frustrating enough to remember! What problems are you solving with the product? What benefits have you realized? I get a real time example of what my calls with clients should look like. My managers have great examples picked out and they are easy for me to find within Gong

"Gong has been influential in sales training and breaking down conversations with my clients."

What do you like best? I would say the breakdown it shows when you are talking vs the other individual. You can see the statistics very well on every conversation What do you dislike? The time it takes to download a call from our system and sometimes it simply does not download (rare). The curser to fast forward or rewind could be a bit smoother. What problems are you solving with the product? What benefits have you realized? How to use our sales model also called Sandler

"Invaluable Tool To Support Daily Productivity"

What do you like best? The seamless integration with daily-used productivity tools like Outlook, Teams, Zoom, Webex and more. The Transcript feature significantly reduces time for referencing. Clarify of audio and video recordings. Ability to schedule ahead of time. I like how I can skip to the next speaker when listening to a recording. I like how I can easily share with a colleague in my organization. I like how I can snip parts of the recording and share only the snipped part of the ...

"The best tool for recording, reviewing and sharing meetings"

What do you like best? The ability to search by any component of a meeting is key to how we use Gong. I'm able to easily find calls from months back and easily find the parts that I need to listen to. I also really love the transcript feature with hyperlinks/references to the time in the call. That has been very helpful to search for a key word or phrase and easily listen to that section of the call. What do you dislike? The video quality of the recordings could be a little better. Other ...

"Gong has helped our whole organization collaborate, improve our craft and close more deals"

What do you like best? Ability to sort through the call quickly and analyze key phrases or talking points. This helps reps get a better understanding of where they excel but more importantly where there is room for improvement. Gong also filters different sectors of the conversation which makes breaking down the entire call (price, introduction, competitors, etc.) much easier to digest. The usability and interface makes it easy to connect with Salesforce as well. No nee to spend time ...

"Gong Review - Slack"

What do you like best? I like the fact that Gong let's me listen to the areas I need to improve on. This allows me to continuously hone my skills. What do you dislike? I dislike the fact that by default all calls are recorded but I understand this can be disabled. Recommendations to others considering the product: I highly recommend listening to yourself and others on your team to find ways to improve. It helps better prepare you. What problems are you solving with the product? What ...

"Gong - The Perfect Software for Reviewing Your Client Calls"

What do you like best? Being able to review the "game tape" of how a call went. It automatically calculates the percentages of talk ratio of members on the call, categorizes the entire call so you can skip forward to certain parts, etc. What do you dislike? Nothing honestly.It is such a good software and they do a really good job of updating every aspect. Recommendations to others considering the product: Anyone looking to better their organization! What problems are you solving with the ...

"Very helpful for reviewing demo calls."

What do you like best? I like being able to review demo calls. Gong make it clear when each speaker is talking and it's quite easy to jump to the important parts. What do you dislike? There's not much to dislike. It has been a good experience. What problems are you solving with the product? What benefits have you realized? I've been able to review my demo calls, as well as review demo calls from others on my team. This has helped me improve by seeing how well others do their demos.

"Game changer sales tool"

What do you like best? How intelligent the recording analysis is, great for personal development as well as quickly navigating to the key info from previous calls. What do you dislike? Nothing springs to mind in terms of dislikes. Recommendations to others considering the product: At least get the trial going asap. What problems are you solving with the product? What benefits have you realized? Nothing goes amiss now from sales calls - less pressure on note taking, more time to focus on the ...