Gong Reviews in April 2025: User Ratings, Pros & Cons

"Gong Review"

What do you like best? Analytics and call breakdowns. There are a lot of ways to disect calls. What do you dislike? I don't dislike anything. The software works just fine. What problems are you solving with the product? What benefits have you realized? I am trying to go into calls and see how much time I speak and also focus on what customers are saying. Gong allows me to do this easily.

"Gong is amazing for coaching and feedback!"

What do you like best? Automatic recording, and transcribing of calls is incredible. I can't say enough how much this has helped me be thorough on follow-up calls. What do you dislike? Not a whole lot - Sometimes it doesn't automatically join my WebEx or Zoom calls. This might be something I'm doing incorrectly however What problems are you solving with the product? What benefits have you realized? Coaching. I'm able to reach out to my team for feedback quickly and easily. And they can read ...

"Love being able to review and collaborate with the team!"

What do you like best? I have enjoyed having Gong as a great way to collaborate with my team members on their calls, learn and also review my own calls to know where I can improve and what's working well. It's a great way to review quick stats on some things we may forget, like how much we are talking compared to our prospects and even how much time we are pausing between questions, little things that make a huge difference! What do you dislike? I don't have any issues with Gong as of ...

"Grateful"

What do you like best? The word by word feedback is great! It allows insight into each call and great for review. What do you dislike? The website layout could be a bit cleaner, seems a little jumbled Recommendations to others considering the product: Its a greta value add! What problems are you solving with the product? What benefits have you realized? Problems being solved are tracking completed calls. Great benefits are tracking the calls

"The best sales tool for marketers"

What do you like best? I love that I can get customer input but listening to calls and I can see key pain points from gongs AI. What do you dislike? I wish gong had an outreach like tool because I would buy it What problems are you solving with the product? What benefits have you realized? Sales coaching, call listening, marketing to listening to customers. We can use direct customer language to write marketing copy

"The most intelligent sales software I have ever used"

What do you like best? I like that it integrates with my calendar so that Gong is invited to my customer calls automatically. The fact that I can share the call easily with other team members, create snippets, and see analytics like how much I talked vs. how much the customer talked is really insightful. What do you dislike? I have noticed that the transcript is not as good in foreign languages, particularly Portuguese. What problems are you solving with the product? What benefits have you ...

"Amazing tool. Could be better with integrations."

What do you like best? Transcripts and snippets make the ability to hand off and turn over items seamless. We use this within our organization on a very frequent basis and have ran into no real issues. What do you dislike? Sharing is a little cumbersome. It would be great if the product had integrations with common chat applications organizations use.(Slack, Teams, etc.) What problems are you solving with the product? What benefits have you realized? Better visibility between Support ...

"Gong Review"

What do you like best? Gong is very useful for understanding what works well and doesn't work well with certain types of calls. What do you dislike? The only thing I have noticed negatively about Gong is how it only tracks certain calls and not all. Recommendations to others considering the product: Highly recommend using it for sales training, figuring out what works and what doesn't. What problems are you solving with the product? What benefits have you realized? I've been able to figure ...

"Great sales tool"

What do you like best? I love the metrics. They help me to determine when I need to talk less and have given me insight into how to engage our clients better throughout the call. What do you dislike? I wish there was a way to ENSURE that the sales person and the client are dialed in separately. It is better now that almost everyone is working remotely but when the sales person is on site, it throws off my call metrics. What problems are you solving with the product? What benefits have you ...

"Great tool for those lazy at taking notes"

What do you like best? Great a searching for key works and finding actions/next steps What do you dislike? Layout can be a bit busy. There are so many features that you sometimes don't know all the possibilites. Recommendations to others considering the product: No recommendations What problems are you solving with the product? What benefits have you realized? Note taking. This is really helping me with remembering calls and finding what I promised I'd follow up on.