Gong Reviews in April 2025: User Ratings, Pros & Cons

"Mirror Mirror on the Wall"

What do you like best? Gong gives you the opportunity to hear yourself, and change your pitches, your talk tracks until you and your clients like what they are hearing. Easy to use in regards to the platform. Love the availability of reading the script and not only hearing, useful to access information during calls. The Filler words meter. How easily everything is separated with colors and bubbles allowing you to go back to what you said, what the clients said and easily referring back to a ...

"Great call recording and training solution"

What do you like best? I like that the calls are recorded and transcribed. It's very easy to then take either of those and share them with your team (for further analysis or training) or your customer. What do you dislike? The navigation is a bit clunky. I wish that it was more user friendly. You really have to click around to get where you want to go. For example, if you want to just send a clip of a recording to a customer, you have to click share and follow the prompts. I'd rather be ...

"New to Gong, love this tool"

What do you like best? Having the recording available to review after calls and to use as prep for future calls, being able to allow my boss visibility into my calls to help coach me up What do you dislike? I wish the recordings transcripts were a little crisper and accurate. What problems are you solving with the product? What benefits have you realized? Having the recording available to review after calls and to use as prep for future calls, being able to allow my boss visibility into my ...

"Gong has elevated my sales immensely!"

What do you like best? Being able to listen to my colleagues calls. Being able to reevaluate my calls. Having my mentor and boss be able to tell me what I am doing right and wrong. I can study myself and others, and get better everyday. What do you dislike? Sometimes it's hard to find certain accounts. Sometimes the labels are located wrong within the call conversations. However, these are very picky dislikes and generally fine. Recommendations to others considering the product: If you want ...

"Gong is a game changer"

What do you like best? Gong is an amazing tool for learning from your calls and also keeping track of conversations to go back and reference. It gives me insights on what my filler words are, keywords mentioned in my calls, or details on whether I should talk longer, have more patience, etc. I'm also a big note taker, but it can distract from me actively listening and having a good conversation. Now I can take high level notes and know that I can go back to reference Gong if I missed ...

"Enablement staple"

What do you like best? Great tool for identifying and communicating "what good looks like" and using it to onboard new hires. We save a lot of snippets and use them as social proof for trainings, rollouts, etc. What do you dislike? A little more reporting flexibility would be nice so we're not having to export and make a ton of pivots. What problems are you solving with the product? What benefits have you realized? Easy to chunk coaching when you have reps source calls for you. Good way to ...

"Gong.IO"

What do you like best? The ability to analyze and distill calls to make them succinct and digestable. I love the ability to speed calls up, slow them down, and send specific snippits. Gong is the most valuable tool in my toolbox, for both coaching and deal velocity. What do you dislike? The search functionality remains a work in progress. Recommendations to others considering the product: Evaluate the whole company offering, including support, webinars, LinkedIn follows, etc. It is very ...

"Fast, efficient and accurate"

What do you like best? I enjoy the annotation features, reminders and organization that the software provides. Great to see an accurate and searchable voice to text system that is easy to pickup and use without a large amount of formal training. Would be ideal to get some monthly deal in review features such as the beta that is currently being tested. What do you dislike? At times voice to text can be repetitive, would be great with more constructive feedback on individual sales process and ...

"Great tool for reps"

What do you like best? The first thing to catch my eye is how easy it is to use a tool like Gong. There is nothing that I need to do on my end to make sure that Gong is recording, just jump into my client Zoom meeting and voila! I have my recording. The insights provided by Gong are great, like pointing out next steps, how much time I talked vs. my customer, action items, etc. I don't know how many times I jump back into Gong to find next steps and they already have them blocked off for me. ...

"Very automated and gets the job done"

What do you like best? It will automatically record and share calls with others on your team. You can also listen in on calls as well. What do you dislike? the platform is getting a little complicated. Gong is trying to become a BI tool and analyze too much. I think it should just be dumbed down and simplified. Very confusing to navigate. What problems are you solving with the product? What benefits have you realized? Listening to calls for compliance reasons