Gong Reviews in April 2025: User Ratings, Pros & Cons

"Very Helpful"

What do you like best? I really like this tool, it is so nice to not have to take notes on sales calls and be focused on tone and other nonverbal cues. Also as I bring in more people to my sales deals, you can send them the gongs to get familiar with the key players. It is also great to use it to pass on questions asked to other departments. What do you dislike? Sometimes it is hard to get to the next person talking as it picks up background noise. Recommendations to others considering the ...

"Great tool!"

What do you like best? Having a library of calls for yourself and your team is a great training and sales tool. What do you dislike? Ultimately, it's up to the customer on whether they want the call recorded. Obviously, this is necessary, but can sometimes be disappointing. What problems are you solving with the product? What benefits have you realized? Gong makes note taking much easier and allows you to be fully involved during the call.

"Everyone needs Gong in their organization!!!"

What do you like best? It's really easy to use and it gives you peace of mind that all the information will be captured on customer calls. You can then go back and review at any time and use the call script feature to gather any requirements you might have missed on the call. It also works great for training purposes as it captures anything you share on your screen as well and can share it with colleagues or customers to reference. It's one of the best tools I've used in my career hands ...

"Great way of improving team interactions with clients"

What do you like best? The insights and reporting, it makes everything so easy! Our team can measure the impact of the conversations and create key improvement points. What do you dislike? I wish the topics in the recordings were more accurate, sometimes they are confusing or not accurate. Recommendations to others considering the product: Use the reporting as much as you can! What problems are you solving with the product? What benefits have you realized? Tracking our interactions with ...

"Powerful tool for breaking down calls."

What do you like best? The best part in my opinion is how I can easily run a report searching for word or phrase. Gong pulls all the calls from the search with those words in an instant. In the past it would have taken countless hours going back through recordings and listening to them manually. What do you dislike? Having Gong log into GoToMeeting as another participant has caused some awkward explanations. Same problem with Zoom. It would be great if Gong could work out a better solution ...

"Lifesaver for Sales people"

What do you like best? The ability to auto-locate meetings on your calendar and start taking notes. Not only it can record but also creates a transcript which one can refer to. Probably the feature to translate and create a copy in your local language from other language helped me a lot What do you dislike? So far don't see much that I dislike, everything looks good What problems are you solving with the product? What benefits have you realized? Keeping a copy of my meetings ability to ...

"Useful insights, bad transcripts"

What do you like best? Running back through the call to remember things like pricing incentives I’ve given or the client’s process. Great for basic recordings (especially using zoom) for compliance and training. What do you dislike? Transcripts are often very incorrect but this can be avoided by playing the call back I wish you could use specific people as benchmarks for the rest of the team Recommendations to others considering the product: Do some demos, have this integrated on a couple ...

"Didn't know i needed it until i had it"

What do you like best? Gong has a lot of fancy features that analyze your cadence and such, but what i find most useful is how it auto-starts on all my calls. I don't have to push the record button on Zoom. The other great feature is the sharing. I can share not only whole calls, but snippets of calls with my customers/prospects if needed. That is traditionally one of the hardest things to do with tools like Zoom etc. No one wants to listen to a whole call just to find the 3 minutes that ...

"Great Tool!"

What do you like best? The follow-up emails sent after the call to help track action items. What do you dislike? Nothing really. Customers often have questions, It would be great for users to have an FAQ that could be sent to customers to answer questions. Recommendations to others considering the product: Figure out the international use case, may not work in some countries. What problems are you solving with the product? What benefits have you realized? Solving quality problems and making ...

"Seriously high tech"

What do you like best? Transcribing the calls is cool. Transcribing and indexing the calls is way cool. Transcribing, indexing, and analyzing the calls is amazing. But then they added alerts based on keywords, holy wow. What do you dislike? The name. When I first heard of 'Gong', I thought of some type of sales attribution software, like alerting people that you made a sale. Maybe I'm missing it, but I don't know what Gongs have to do with call transcribing. Recommendations to others ...