Gong Reviews in April 2025: User Ratings, Pros & Cons

"GONG used as a sales manager"

What do you like best? listening to my team's calls, and calls from others who have been in the sales job longer and have become experts. i can coach my own team but then show them what good looks like What do you dislike? literally can't think of anything. wish we could hear recordings from more states :) Recommendations to others considering the product: use it. it is a gamechanger for sales managers especially in the virtual environment What problems are you solving with the product? ...

"Gong is a wonderful tool!"

What do you like best? I love that I can easily go back and listen to all of my sales calls. I also love how there is coaching and it monitors how much I talk vs the client. What do you dislike? I don't like how some times it doesn't capture my words correctly. What problems are you solving with the product? What benefits have you realized? I am solving the problem of forgetting things I spoke about with clients because I can now go back. This also helps me to see what I am doing wrong and ...

"I use Gong every day"

What do you like best? Transcripts- I can listen to the calls of Senior Enterprise AEs and borrow their talk tracks as a script through the transcripts feature. What do you dislike? I don't like the lay out of all activity that's taken place with an account when I search by Account Name. I just want to see the call recordings laid out. What problems are you solving with the product? What benefits have you realized? Up-leveling my talk tracks/recalling what was said in a meeting.

"a must tool for sales management!"

What do you like best? ease of use, intuitive, allows you to effectively manage your team, write comments, share calls or snippets of calls, collaborate, manage pipeline. a true a-to-z solution What do you dislike? I would be looking forward to have more analytics. Recommendations to others considering the product: implement methodology and best practices What problems are you solving with the product? What benefits have you realized? increased productivity better conversion more visibility ...

"Gong covers all the bases"

What do you like best? There are a lot of features that I like in Gong, but the basic ability to record, review, and search calls is outstanding. Also the ability to create snippets of calls for review or check content and note-taking for later review is hugely valuable. Integrations with email and tracking is a nice feature as well. What do you dislike? There isn't much I dislike about Gong, while I like the integrations with email, some of those integrations become a little much and a bit ...

"Gong is essential to sales development"

What do you like best? Gong helps me become a better sales professional by refining my craft through cold calls, customer meetings, and training & enablement. Through Gong, I am able to understand where I excel and areas of improvement. I have real-time feedback I am able to see and hear that gives me an insight of how I can be a better salesperson. My managers are now able to have a main repository to provide constructive feedback by adding notes right to the recorded call! We utilize Gong ...

"Very helpful to go back and listen to calls"

What do you like best? Transcript of the calls. It is a great platform. What do you dislike? Sometimes some of the calls are only one-sided. What problems are you solving with the product? What benefits have you realized? Going back and listening to any notes I made in calls. Has fantastic benefits for improving.

"Easy to use and share"

What do you like best? - Intuitive UI. Have not found myself lost in the product. - Share Call - Links are great for cross company collaboration. What do you dislike? - Requiring additional licenses at times to be able to share information with other team members. - Transcript attempts are not great - Retention of videos is a major pain. I hate returning to a deleted video in hopes of recapturing that information. What problems are you solving with the product? What benefits have you ...

"Great easy to use tool."

What do you like best? I like Gong in indescribable terms because it is a software that provides a powerful visibility of conversations for the clients of a company, mentioning that it records and analyzes in an incredible way all calls and sales meetings immediately, extraordinarily We can highlight that this system drastically improves the effectiveness of the equipment sales, being a total success according to this branch. What do you dislike? The adoption of the user towards this ...

"A good Sales Intelligence platform"

What do you like best? I like the automated transcription functionality and the ability to search within the calls. I also like the various little things that are very helpful, like the ability to make small snippets and organize them into folders and the call breakdown bar by topic of what's being discussed. What do you dislike? Not much to dislike here, just that some links do not always work, even in the main menu - it will give an error for some reason. What problems are you solving ...