Gmelius Reviews in April 2025: User Ratings, Pros & Cons

Great tool for Gmail users, with a few quirks

What do you like best? Gmelius is a great tool for small businesses and entrepreneurs who are already integrated with the Gsuite eco-system. We switched from Zendesk to Gmelius for our business when we needed to add new agents as it made training them much easier. Anyone familiar with Gmail can pick up on how to manage tickets with Gmelius very quickly. It integrates well and means staff dont have to visit multiple sites to get their work done. What do you dislike? The chrome ...

Great addition to gmail

What do you like best? Gmelius adds a clear dashboard to gmail making tracking of opens very simple and clear to see. What do you dislike? Reporting can be basic when viewing team performance. Recommendations to others considering the product: Well worth switching if you already use gmail. What problems are you solving with the product? What benefits have you realized? Having used boomerang and Salesforce inbox I have found Gmelius provides a better overall ...

Gmail, but more efficient

What do you like best? The feature I like best is the ability to assign emails to colleagues, and that then they appear in the "Mine" section. and you´re able to have a control of what´s still pending and what´s already done/closed. I also like to create sequences since that help you eliminate the hassle of repetitive tasks, and you can automate emails,, you know, that one email that you have to send every single day and it is the SAME. just automate it. What do you dislike? That ...

efficient and user friendly

What do you like best? Reliability and clean interface. Very easy to use. What do you dislike? I am yet to find any drawbacks. No major complaints. What problems are you solving with the product? What benefits have you realized? I use Gmelius for project management and staying on top od communication

An Amazing Google Add-on

What do you like best? This is truly a really awesome collaborative inbox app. As our company runs on Google, this apps works perfectly for our support department. What do you dislike? Gmelius sometimes feels like it slows down Gmail in general as some things take long to load. If only another user that has been added to an account can also assign emails instead only of the admin. Recommendations to others considering the product: It's an easy to use tool especially for a ...

Helpful tool for managing team workflow

What do you like best? Being able to assign tasks to colleagues and share information via notes alongside the email - no more forwarding long email chains! What do you dislike? takes a bit of getting used to at first and can be a bit confusing but the support team are really helpful and quick to respond via the chatbot. It is a shame not to be able to have different members of the group on different plans - not everyone needs the additional functionality so it has put us off ...

GMelius Rocks

What do you like best? Templates, rule based automation, email tracking, reminders at times of my choosing. What do you dislike? Nothing really, other than the fact that, when I click on a message I am tracking, the dashboard will falsely indicate my correspondent just openend the message. I have alerted GMelius to this possible issue but have not heard back. Recommendations to others considering the product: Give it a strong consideration; it has really worked out well for ...

Great shared inbox and more that transforms Gmail in to powerful business tool

What do you like best? We never miss what we have to do and everything is done on time. What do you dislike? Don't have customer feedback functionality. Recommendations to others considering the product: For shared inbox functionality for me best solution. What problems are you solving with the product? What benefits have you realized? Workload is controlled and distributed evenly. We have clear insight in all emails what improved our customer support.

Organized Inbox

What do you like best? I able to have an organized inbox, staying on top of warm leads, follow-up What do you dislike? there are still some bugs. I have trouble organizing the dates within a column. They seem to not stick or not actually go to the correct spot Recommendations to others considering the product: Can work really well if you need to collaborate with your team on email responses What problems are you solving with the product? What benefits have you realized? ...

Almost everything a business needs to boost email communication

What do you like best? My best and initial feature that brought me to Gmelius was templates. I save a ton of time by not having to copy-paste from saved texts that I used before. All templates are organized in folders, and the names are automatically plugged in. My second most appreciated and used feature was Sequences to automate all those follow-ups to potential clients. So much less thinking and tracking! Now, I am switching to CRM system and all these features will be there as ...