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GLPI stands out as a highly customizable open-source IT asset and support ticket system that has garnered praise for its adaptability to varying needs. Users appreciate its comprehensive ticket management capabilities and integration possibilities. The platform's intuitive graphical interface and ease of use make handling tasks a breeze, while its reporting ...Read more
Highly customizable open-source IT asset management and support ticket system with a strong supporting community.
Easy to use and customize, offering a complete ITSM solution.
Excellent graphical interface with easy handling and reporting features.
Provides project and contract management, automatic inventory, and deployment in multiple environments.
Newcomers may find the richness of features and customizations overwhelming without proper support.
Limited selection in the Marketplace may restrict access to advanced functionalities and connectors.
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LM
Luis Magin M
11/05/19
"GLPI CARBONORCA"
What do you like best about GLPI? Is an useful tool in our Helpdesk process and the Hardware and software inventory, all the people that work in IT are very satisfied with the results of work with them. Work with GLPI integrate all the IT Support in all the organization with very satified results
AU
Anonymous User
10/30/19
"A great open source ITSM apps"
What do you like best about GLPI? How it helps me to manage both ticket and IT asset as well as the additional featyre like project management which help me alot.
AU
Anonymous User
10/29/19
"Excellent Asset Management"
What do you like best about GLPI? I like to use GLPI for Company Asset Management What do you dislike about GLPI?
AU
Anonymous User
10/29/19
"All-in-one Help desk and Inventory tool"
What do you like best about GLPI? No need of login to system to create a ticket. An email is enough. User friendly interface for easy use and built in Inventory handling support.
AU
Anonymous User
10/29/19
" Responsibility and an IT ticket"
What do you like best about GLPI? GLPI is a free tool for the standardized ticket management for both the support area and for all IT management, in recent years we have used this tool which has not helped route all our orders, either of incidents or requirements , in addition to having a good database where we can audit all our company assets.
AU
Anonymous User
10/29/19
" Responsibility and an IT ticket"
What do you like best about GLPI? GLPI is a free tool for the standardized ticket management for both the support area and for all IT management, in recent years we have used this tool which has not helped route all our orders, either of incidents or requirements , in addition to having a good database where we can audit all our company assets.
AM
ALCIDES M
03/27/19
"Excellent tool to control requests and incidents through numbered tickets"
What do you like best about GLPI? It is very easy to use; This tool allows you to take detailed control of a digitalized form of each incident presented in the service offered by each organization or each request made by internal or external customers.
ME
Maria Eugenia V
03/20/19
" The best software for inventory and ticket"
What do you like best about GLPI? The easiness of the software, makes the work more didactic and easy, you can follow up tickets, create them, attach tests, assign tasks to people, take the inventory of the teams within the institutions, give you report of monthly ticket results, and per person
MV
Mairina V
03/13/19
"Manage your requests, problems, incidents and projects from a Global platform!"
What do you like best about GLPI? GLPI, is the most complete platform to take the management of requirements or requests, incidents in customers or IT systems, Projects, problem management, inventories, finally .. Through this great platform I could organize the management of the entire IT infrastructure .
DA
Daniel Alfonzo A
03/06/19
"The most complete tool to manage everything related to IT"
What do you like best about GLPI? It is a super versatile tool and adaptable to almost any type of needs, since its environment allows you many freedoms when configuring it. It has a large community that works on the development of plugins that greatly enhance this wonderful tool
