GhostDraft CCM Reviews in February 2025: User Ratings, Pros & Cons

"CCM- Modern Technology platform to enhance customer experience and building relationship"

What do you like best about CCM? CCM ( Customer Communication Management) provides all the information and supports customer needs. The CCM interact and collects customer information through various channels like email, phone and social media to communicate with customers to enhance user experience and build long-term relationships. What do you dislike about CCM? Missing human interaction that lacks the understanding of the customer's issues. The collected customer data may be breached, ...

"Platforms create higher levels of engagement building greater , stronger communications ."

What do you like best about CCM? Make real connections with customers through personalized communications. What do you dislike about CCM? We have to deal with the modern document creation system. What problems is CCM solving and how is that benefiting you? Connect with the customer how and when it suits their time.

"Tracking and Communication Management Made Easy"

What do you like best about CCM? My favorite part of CCM is the ability to send out memos and communications of all natures to every single member of your team, company, site, or business. This feature offers a quick way to notify everyone of changes, gauge how a process is working, or even dish out disciplinary warnings. What do you dislike about CCM? The only thing I would say I dislike would be the way communications are opened - another window pops up that can be easily lost if you are ...

"Allowing you to put the business in charge"

What do you like best about CCM? The best part about CCM is that they take over many of the IT portions of running a business. We are able to ensure that we receive great IT service What do you dislike about CCM? Their customer support has a slow turnaround time. It seems as if they are either very busy, or only have a few agents working What problems is CCM solving and how is that benefiting you? CCM has allowed us to establish brand consistency by giving us a central hub for all of our ...