Gist Reviews in April 2025: User Ratings, Pros & Cons

"Alternative to intercome"

What do you like best about Gist? GetGist boasts an intuitive and user-friendly interface, making it a breeze for both support agents and customers to navigate. The chatbot setup process is straightforward, enabling businesses to quickly integrate the tool into their websites or applications without extensive technical knowledge. What do you dislike about Gist? Learning Curve for Advanced Features: While GetGist's interface is generally user-friendly, users who want to leverage the more ...

"Streamline Your Support and Delight Your Customers"

What do you like best about Gist? 1. The software provides a unified inbox for centralized customer communication, streamlining interactions. 2. Analytics and reporting tools provide valuable insights into customer interactions and team performance. 3. GIST offers a comprehensive feature set for effective customer support. 4. Automation and chatbot functionality save time by handling routine tasks and inquiries. 5. The knowledge base empowers customers with self-service options, reducing ...

"All in Support and Marketing Tool"

What do you like best about Gist? The platform itself is easy to use, and more affordable when comparing to its competitors. We can have a live chat, email marketing, chatbots, forms on all on a one platform, crazy, right? It does everything for us, from customer support to marketing. And it is good to have all these options under the same platform, so we don't have to login to other platforms for different use cases. What do you dislike about Gist? The animations of the Chatbox could ...

"the best tool for any web business"

What do you like best about Gist? That it integrated everyhting I will ever need, in terms of marketing, customer support, CRM, and much more than that...on a single platform What do you dislike about Gist? the interface should be a little bit more User friendly so newbies can set it up correctly, not stumble upon features. What problems is Gist solving and how is that benefiting you? making sure my website visitors learn about the tool, customer support is as automated as possbile and for ...

"#1 Alternative to Intercom and more"

What do you like best about Gist? Integration was super smooth through Segment. Everything just worked and my support team was able to give support through the Live Chat in no time. Pricing is much more accesible then Intercom and all-in-all it was an easy switch. What do you dislike about Gist? The UI could be a bit friendlier and easier to navigate. It seems a bit cramped, since they stuff a lot of features into one solution. What problems is Gist solving and how is that benefiting ...

"Gist has simplified our interactions with our prospects, customers and our key impact network."

What do you like best about Gist? Simplicity of use, great tutorials (we learned so much about emails) and top-notch deliverability. Anyone on our team can utilize it without extensive training What do you dislike about Gist? i would say it was a lack of sales pipeline, but that has now been added and is in beta, so we have brought that into our system. It now does everything we wanted. What problems is Gist solving and how is that benefiting you? We have Infusionsoft but we were getting ...

"Great conversational marketing suite, though on the expensive side"

What do you like best about Gist? Great combination of Chat, Social, Email and even Social media marketing - when using the Premium. Can build a comprehensive user profile with numerous data points and target the user from many different channels all at once. The free version has some considerable limitations (understandably), though still allows you to effectively use a single software for online chat, email communication and lead gen altogether - though the difference from Hubspot in that ...

"Affordable and very customisable."

What do you like best about Gist? The chat bot is so easy to use. Also, avaialbe to all on all packages. What do you dislike about Gist? GIST menus are a little bit difficult to navigate, especially the bot menus. Sometimes I get a little lost when trying to find the BOT that I created. What problems is Gist solving and how is that benefiting you? Prior to using GIST, customers wouldnt be able to quickly leave their email address with us. Instead, they would have to fill out a form on our ...

"Streamlining Customer Communication and Marketing Efforts with Gist"

What do you like best about Gist? Pricing and uptime. It's cheaper and time-saving for small businesses to use Gist than subscribing to the same features on another platform. What do you dislike about Gist? The integration script on the website can slow down website speed. At times, the notifications of live chat on website is slow to reach us. What problems is Gist solving and how is that benefiting you? Live Chat and shared inbox for consolidating communications. Email marketing for ...

"Packed with features and a very responsive support"

What do you like best about Gist? I have had this tool for several years now and can say that it is now becoming a mature product, its feature rich, works exceedingly well, and the support has always been responsive. They have recently gone above and beyond to investigate an issue with some html code that originated in a different company so a big thanks to the dev team there too I'm very happy with Gist and it's visual workflow feature and as a small business owner i'm more than happy with ...