Genuity Reviews in June 2025: User Ratings, Pros & Cons

"Simple and affordable alternative to our previous Help Desk Ticket platform"

What do you like best about Genuity? The affordable price is top of mind. We have had a steller experience with Genuity's support team. The system is easy to learn with a very clean interface.

"Genuity is a great service for a great price."

What do you like best about Genuity? Genuity has many great features but I must say, the customer service is the best hands down. They reply quickly and are always more than helpful with any issues we have not to mention patient and longsuffering with my many questions.

"Genuity enables us to identify hidden cost of SaaS apps & categorize our software spends efficiently"

What do you like best about Genuity? Genuity plafrom offers exceptional vendor spend solutions for our spend analysis by running through crucial expenses attributes like spends pattern, vendor consolidation, user adoption rates, resource utilization & tracking of renewal dates.

"Excellent Ticketing system and even better support response time"

What do you like best about Genuity? I was looking for a replacement for my EOL ticketing system. Genuity checked off most of the boxes initially, and when we described what else we needed, David gave us some solutions within their existing system. Since adoption, they have been responsive to the few issues we have had, and open to suggestions to improve the product for us.

"Genuity brings everything together into a single platform and their support is excellent"

What do you like best about Genuity? The most helpful tool, by far, has been their asset import agent. It makes importing new computers and maintaining information about deployed computers incredibly easy. I am also a fan of the direct integration with their helpdesk module. Their support is by far the best I've seen. If I found any bugs or was unsure about the best way to do something, their support was always ready to provide a fix or give me a good answer.

"Excellent product with a ton of features for minimal cost"

What do you like best about Genuity? The Help Desk Ticketing system allows unlimited agents and users for the same low price. I like that I can associate items with specific users (such as their pc, printer, etc.). Being able to manage assets as well as help desk tickets in the same system is awesome.

"Great Support Great Product Great Price"

What do you like best about Genuity? Support has been great and I love the interface What do you dislike about Genuity?

"Great Price, Support, and Software!"

What do you like best about Genuity? They have worked with one of the best support teams in my three years of working in the IT field. Seamless onboarding process through AAD and continued support helping out understanding the ways Genuity can benefit you using their software.

"Perfect Interface to interact with!"

What do you like best about Genuity? I like the user interface. It is very clean and neat. I appreciate the simplicity and functionality of Genuity. Compared to its competitors, it has a great number of features that are not seen often.

"Amazing Service!"

What do you like best about Genuity? They don't have every feature available, but their support is absolutely fantastic. They have been more willing to help than any other vendor that we have ever worked with.