Genome Wallet Reviews in April 2025: User Ratings, Pros & Cons

It is customer unfriendly

THEY WILL NEVER UNDERSTAND!!..You can see from below that How their policies can be discriminating and alineating as they said below 'they dont accept turkish passort as identification document' why so????,if you dont accept it that means you have discriminating policy,so simple it is!!!..Many other financial instutions has used initiations to open accounts for Ukrainees and other nationalities with visa papers FOR THEIR customerS.They had such practical,efficent policies, but you still ...

i really really suggest you to stay away from this bank

I opened an account on 16/03 and on 15/07 I received an email that my account is on investigation, and it's written like this : Please note that, in accordance with our Terms and Conditions (Clauses 12 and 20), your personal wallet is now under investigation. The investigation can take up to 30 days, yet it usually takes us 10-15 days to gather all the necessary information and documents and come up with a decision. NB: you can receive money, but you can't send it out or pay with the card ( ...

i really really suggest you to stay away from this bank

I opened an account on 16/03 and on 15/07 I received an email that my account is on investigation, and it's written like this : Please note that, in accordance with our Terms and Conditions (Clauses 12 and 20), your personal wallet is now under investigation. The investigation can take up to 30 days, yet it usually takes us 10-15 days to gather all the necessary information and documents and come up with a decision. NB: you can receive money, but you can't send it out or pay with the card ( ...

WARNING for genome account

WARNING! Don´t open an account at genome. Such a bad experience! NEVER AGAIN! Since days I cannot transfer my money to an ather of my accounts (whre I have credit cards). I am traveling around Asia but now I don´t get my money because genome is "verifying of origin of funds" - what ever that means. There is small money on account, but they don´t let me since days! remove my money. They are the boss of your own money, not you! I can suggest everybody not to use this terrible genome.

WARNING for genome account

WARNING! Don´t open an account at genome. Such a bad experience! NEVER AGAIN! Since days I cannot transfer my money to an ather of my accounts (whre I have credit cards). I am traveling around Asia but now I don´t get my money because genome is "verifying of origin of funds" - what ever that means. There is small money on account, but they don´t let me since days! remove my money. They are the boss of your own money, not you! I can suggest everybody not to use this terrible genome.

This virtual wallet is a joke

This virtual wallet is a joke. Stay away from them. You can't receive payments, you can't top up. No one answers at costumer service.

This virtual wallet is a joke

This virtual wallet is a joke. Stay away from them. You can't receive payments, you can't top up. No one answers at costumer service.

Very quickly helped to resolve issues

Very quickly helped to resolve issues. I recommend !!

I was really impressed with fast and…

I was really impressed with fast and efficient service since I signed up. Great usability and customer approach. I’m hoping to completely switch to Genome once more features are added and close my account in a regular bank.

Good mobile app and card design

I have been using Genome for more than a year, I have opened IBAN and cards. Love the card design. Also a well-implemented mobile application, a simple and convenient design. It is very convenient to pay by card, use currency exchange and send Sepa payments.