Genome Wallet Reviews in April 2025: User Ratings, Pros & Cons

This company is processing this payment…

This company is processing this payment on behalf of another company, the problem is they have received this payment ages ago yet no sign of the money in my bank, when I tried to find out where my money was I was told I was a third party and they can't discuss it. That's OK but I've provided them with all the details of this transaction so can show who I am so security is not an issue. I this day and age how can it be that a small transaction of £540 can take up to 5 days I mean you may as ...

I sent my money to Genome and then any…

I sent my money to Genome and then any payment from Genome were frozen IBAN/Apple Pay, everything even $0.1. Later, they were able to use 5 Euro as payment for credit card. Support team didn't respond to me as it was a New Year period. Later I reached to support one more time and they responded that there is some unknown restriction on my account not described anywhere. Be ready that they will froze you account and use your money on their will. Update 1 They are just joking. They ...

Great customer support, nice and clean app UX, fast transaction processing

Simple and clean UX, fast transaction processing, great customer service

Great customer support, nice and clean app UX, fast transaction processing

Simple and clean UX, fast transaction processing, great customer service

My request was fulfilled quickly and I…

My request was fulfilled quickly and I was informed about each step through its fulfilment.

My request was fulfilled quickly and I…

My request was fulfilled quickly and I was informed about each step through its fulfilment.

Useless company

Useless company. Everyone be aware when you open an account business or personal. They waste your time royally!!!!!! They just waste your time with their nonsense questions and in the end just close your account. Avoid at any cost. I normally don't like to write bad reviews but this was just waste of time and I hope these negative reviews can help others to avoid wasting their time on this useless company

Thieves

I deposited 40 € thinking it would be nice to have a virtual debit card for safe Internet payments. When I came back to use it, there was 0 left due to "dormant account fees". They actually charge 10 € / month if you don't use it. STAY AWAY!

Very bad company

If you are looking for adventure then this is the place for you. 1. The transfer can come, but you won’t even see it, it’s just in their bank and they are silent about it. 2. When contacted, they will say yes, but it is being considered, drop in information, explain, etc. 3. The whole day they will check MAYBE they will be credited and may be returned back. A stupid waste of time, the only thing that works great for them is support, fast, but help is still 0 because nothing depends on ...

Easy, transparent management of funds

I don't need much: just a EUR acct and ability to pay online using my EUR funds, and Genome meets those needs perfectly. Registration and verification were super-easy, and on the few occasions I've had to reach out to support, I've always been with swift resolutions and utmost professionalism and courtesy. If I were to put my finger on something, then it'd be that you guys send physical debit cards via unregistered regular mail, meaning it can easily be swallowed by a postal black hole ...