Genesys PureEngage Reviews in May 2025: User Ratings, Pros & Cons

good scalable product

What do you like best? complexity and advanced architecture with flexibility in choosing. What do you dislike? documentation is not very clear, we need to focus a lot. Recommendations to others considering the product: yes i would recommand. What problems are you solving with the product? What benefits have you realized? Genesys iWD

Genesys has allowed us to elevate our customer experience!

What do you like best? Genesys Engage has a robust suite of products for contact centers to increase operational efficiency and staff productivity, gain insights into the business operations through actionable historical and real-time reporting, and elevate our customer experience through customer journey mapping. What do you dislike? Genesys Engage requires a team of technical experts who can implement and maintain the solution in-house. Recommendations to others considering the ...

My experience with Genesys

What do you like best? The most useful of genesys in my opinion is the omnichannel and with it you can get to give a pleasant experience to the client. What do you dislike? Until now I have not found any disadvantage being the end customer. What problems are you solving with the product? What benefits have you realized? The speed of customer service and response. Control of agents and quantities.

Genesys: A solution that adjusts to each contact center

What do you like best? Genesys is a very versatile platform, and especially dedicated to contact center services. It is very likely that, in most cases, you can find an adequate and efficient solution for each of the different aspects that our contact center may have. It offers different types of solutions, such as Oubound, in which campaign groups can be created and assigned different types of campaigns, such as predictive campaigns, progressive campaigns, preview campaigns, and even ...

Genesys PureEngage , Leader in Enterprise Contact Center Slution

What do you like best? Genessys PureEngage Has all media type support interactions like Voice - and Digital and each we can design and customize as business demands , report for each interaction with each details What do you dislike? Huge number of component where we needed more administration task Recommendations to others considering the product: If you are looking for an enterprise Contact Center Solution with All Channels and Detailed report , integration you can choose ...

Good for learning

What do you like best? The features offered is comprehensive for a customer engagement solution What do you dislike? The deployment is complicated and needs to takes cert for deployment What problems are you solving with the product? What benefits have you realized? Framework problem,can learn more for the product deployment

Impacto no seu negócio de retalho.

What do you like best? PureEngage permite-nos conduzir processos de negócio na nossa empresa em muitas plataformas. Quando entrei na empresa há seis anos, a nossa empresa tinha a Genesys, nessa altura o call center da nossa empresa tinha apenas algumas centenas de agentes, a plataforma Genesys tornou a nossa empresa num consumidor multicanal, e graças à PureEngage, a nossa empresa tornou-se um call center significativo que se desenvolveu não só dentro da empresa mas também em diferentes ...

Genesys - responsive customer support.

What do you like best? Genesys' best feature is that everything from media administration to staff control is fully integrated and running as planned. From a technical perspective, the Genesys system ensures that monitoring and recording can be carried out very comprehensively and fluently using extensive logs for each element. Operation of updating and upgrading is performed by almost all participants using the same method. You will do all of the installs for the module whenever you have ...

Implementing of Genesys PureEngage is easy.

What do you like best? PureEngage allows our company to run business processes on multiple platforms, and when I joined the company six years ago, we had Genesis in our call center. With a small call center with hundreds of agents, the Genesis platform has made our company a multi-channel consumer, and with PureEngage, our company has become an important call center, developing not only within the organization but in different communities. As Genesis' contact center technology business ...

Improve your contact center at times of remote work!

What do you like best? I always like the number of solutions that Genesys provides for various subjects in a Contact Center environment, such as being accessible in a single GUI to react to conversation, social networks, phones and e-mails. Depending on company principles, expertise, agent classes and all manner of stuff, you have several different resources to accomplish the most efficient routing of an transaction to the right agent possible. During my days working with Genesys, I ...