Genesys PureEngage Reviews in April 2025: User Ratings, Pros & Cons

Amazing Journey and Great Learning Experience

What do you like best? The Best part of Genesys Engage products on premises is its Customization with various software components. Its been an amazing journey and a great learning experience for me in using Genesys Engage Products to build the Contact Center solutions for Business needs. What do you dislike? Lack of training material for ease of use with external products or third party software systems. Recommendations to others considering the product: You will be delighted ...

Genesys Contact Center Application Review

What do you like best? The ability to track interactions from cradle to grave. What do you dislike? The inability to sometimes work seamlessly with other applications (e.g. NICE/Aspect). What problems are you solving with the product? What benefits have you realized? The ability to provide a multi-media solution to our business and track interactions via all types of media using media neutral terminology.

Best Contact Center Solution

What do you like best? Genesys is a Multichannel solution, this is very important because the UX and CX is the same in any channel of the Bank What do you dislike? In some ocations is difficult to integrate with AI solutions of the market What problems are you solving with the product? What benefits have you realized? The existing friction between the Bank's clients and the Contact Center, this issue has been resolved with the new implementation of PureEngage

Many configurations to get ready

What do you like best? It´s very nice solutions to implement many features and customize regarding our business. What do you dislike? It´s very complex and spend a lot of time and money do customize and these features. Recommendations to others considering the product: Be know what is your customer necessity or problem. What problems are you solving with the product? What benefits have you realized? We up to date our technologies and flexibly this to support our business. ...

Yes , It helps to create better CX

What do you like best? The Routing , Integration with third party application like Nuance , Nice , Internal API's , Integration with MSEC What do you dislike? The reporting tool and Genesys Administrator GUI as it does not have option to import or export many things which other vendors like Avaya have in their Admin GUI's Recommendations to others considering the product: Yes for sure What problems are you solving with the product? What benefits have you realized? Seamless ...

Pure Engage is the good solution for SMBs to Enterprise and we are very glad to have this solutions

What do you like best? The reporting level is very deep and helpful for analysis. What do you dislike? the overall wallboard sometime show invalid values Recommendations to others considering the product: it is a very good product to solve all the agents and customers needs. What problems are you solving with the product? What benefits have you realized? previously we have avaya product but now we have replaced the hardware avaya with software genesys to get easy ...

Great enterprise class contact center software

What do you like best? Engage is the fullest feature contact center software in the industry. It does e dry thing asked if it and integrates with almost everything What do you dislike? Out bound software lacks integration with leading campaign management vendors. Requires a full staff of dedicated specialists to run Recommendations to others considering the product: Look at Genesys Cloud if less than a fortune 100 company What problems are you solving with the product? What ...

Contiene muchos controles y mejoras en el Call Center

What do you like best? La multicanalidad que permite que los clientes tengan más opciones para gestionar What do you dislike? Hasta el momento estamos conociendo el producto Recommendations to others considering the product: Hasta el momento, como mencione en respuestas anteriores, estamos conociendo la herramienta y explotandola. What problems are you solving with the product? What benefits have you realized? En este momento tenemos muchos controles y varias herramientas ...

Touching to the Future with Genesys

What do you like best? The Genesys Engage is well suited platform for the Contact Centre Business in the world. It is well designed architecture provides you and your customers an happy customer experience. What do you dislike? As a Genesys Solutions Architect/Developer, we need (as an individual Genesys consultants) to reach as easy as the Genesys Pure Engage trainings with cheaper fees. Genesys is a huge world and solution experts are also helping these world to become more success. ...

PureEngage is your on-prem solution

What do you like best? The best feature of the Genesys Engage is that you have complete control over configuration, customization and deployment. What do you dislike? The dislike is not really a product flaw, but instead a product success. It is difficult to find a skilled Genesys administrator because those who are high quality are already employed. Recommendations to others considering the product: Before you commit to an on-prem solution, thoroughly investigate your corporate ...