Genesys PureEngage

Seamless OmniChannel Complete Contact Centre Experience

What do you like best? I like the complete end to end solution offering from Genesys which require to setup a world class contact centre. While i have been using various Genesys solutions for decades and knowing the product capabilities, i can say that every product is the best in its class and offered as a part of specific solution on top of the core Framework. My favourite is the TServer / SIP Server application which is a truly Switch independent application, always ready to be paired ...

Amazing Journey and Great Learning Experience

What do you like best? The Best part of Genesys Engage products on premises is its Customization with various software components. Its been an amazing journey and a great learning experience for me in using Genesys Engage Products to build the Contact Center solutions for Business needs. What do you dislike? Lack of training material for ease of use with external products or third party software systems. Recommendations to others considering the product: You will be delighted ...

Touching to the Future with Genesys

What do you like best? The Genesys Engage is well suited platform for the Contact Centre Business in the world. It is well designed architecture provides you and your customers an happy customer experience. What do you dislike? As a Genesys Solutions Architect/Developer, we need (as an individual Genesys consultants) to reach as easy as the Genesys Pure Engage trainings with cheaper fees. Genesys is a huge world and solution experts are also helping these world to become more success. ...

PureEngage is your on-prem solution

What do you like best? The best feature of the Genesys Engage is that you have complete control over configuration, customization and deployment. What do you dislike? The dislike is not really a product flaw, but instead a product success. It is difficult to find a skilled Genesys administrator because those who are high quality are already employed. Recommendations to others considering the product: Before you commit to an on-prem solution, thoroughly investigate your corporate ...

Complete Contact centre package

What do you like best? Genesys PureEngage has the complete package for your Contact Centre needs. We don't have to deal with multiple vendors. We just go to them for our voice and eServices requirements. In my opinion, they are number 1 in the business. Their knowledge base and documentation are very good resource. What do you dislike? Some areas of improvement are the integration points on the different modules. There are so many modules that it creates a high learning curve. ...

Best real omnichannel contact centre platform

What do you like best? Genesys is a real omnichannel contact centre platform leveraging the advantages of having one system instead of different silos. The most obvious is a 360° omnichannel customer interaction history which make hotline amnesia a thing of the past. What do you dislike? New products need very close attention and some time to get mature. Once it is set up it works, you sometimes have to try out different configurations to get the optimum, there are not that many ...

good scalable product

What do you like best? complexity and advanced architecture with flexibility in choosing. What do you dislike? documentation is not very clear, we need to focus a lot. Recommendations to others considering the product: yes i would recommand. What problems are you solving with the product? What benefits have you realized? Genesys iWD

Genesys has allowed us to elevate our customer experience!

What do you like best? Genesys Engage has a robust suite of products for contact centers to increase operational efficiency and staff productivity, gain insights into the business operations through actionable historical and real-time reporting, and elevate our customer experience through customer journey mapping. What do you dislike? Genesys Engage requires a team of technical experts who can implement and maintain the solution in-house. Recommendations to others considering the ...

Good for learning

What do you like best? The features offered is comprehensive for a customer engagement solution What do you dislike? The deployment is complicated and needs to takes cert for deployment What problems are you solving with the product? What benefits have you realized? Framework problem,can learn more for the product deployment

Excellent Service and Experience

What do you like best? I am a support analyst, and from my experience with different solutions Genesys PureEngage allows to find errors quickly.I am a support analyst, and from my experience with different solutions Genesys PureEngage allows to find errors quickly. What do you dislike? Genesys PureEngage is so customizable that Genesys third level support often takes time to respond if customer knowledge is not enough. What problems are you solving with the product? What benefits ...