Genesys PureEngage Reviews in April 2025: User Ratings, Pros & Cons

Awesome customer experience

What do you like best? Its redundancy and flexibility. Customization according to customer needs. What do you dislike? Excessive infrastructure requirements and licenses for different products. What problems are you solving with the product? What benefits have you realized? omnichannel customer experience

Genesys PureEngage

What do you like best? Very flexible product with good technical support. allows realising any customer fantasy What do you dislike? It's too complicate and needs a very high knowledge level from implementation and support team Recommendations to others considering the product: Good, but a complicated product What problems are you solving with the product? What benefits have you realized? Incoming/Outgoing telephony calls, multimedia channels desktop integration ...

Genesys Engage is Robust & Innovative Solutions

What do you like best? future scalability & it work's perfectly and without latency so as not to affect the performance of the Genesys Engage components. What do you dislike? Improve the interactive insights reporting interface to make it more user-friendly for the novice. Recommendations to others considering the product: Genesys Engage will be best suited for all type of a customer needs all the channels (Voice, Email, Chat, Social media). What problems are you solving with ...

Good when knowing how to work with Genesys

What do you like best? Once trained to work with the system it is easy to use. What do you dislike? Too many things need to be validated in order to make a simple change. Recommendations to others considering the product: Very easy to use although I would recommend buying the Genesys University Passport. The classes provided are very good and can help you with all of your questions. Genesys customer care is also very knowledgeable and will help you through all troubles. What ...

Nice events managed by Genesys. Thanks To Team

What do you like best? Each & every content of the session & experts was good. Got the useful knlwledge What do you dislike? Same time many sessions are going on. So i could not attend whole the sessions at some time. This i skip some useful info. What problems are you solving with the product? What benefits have you realized? still no problem occured. Keep it up.

Rich experience in optimizing customer experience

What do you like best? Case studies show rich experience, especially digital which is the future What do you dislike? Transformation journey is not clear, how Genesis will help smooth transition. Maturity assessment, migration, addressing complexity etc. What problems are you solving with the product? What benefits have you realized? Addressing optimizing customer experience including adding digital angle

It was amazing experience

What do you like best? Platform and products. Various booths and all solution are available for everyone What do you dislike? Nothing like that. As we know the limitation of the virtual conference... F2F interaction was missing What problems are you solving with the product? What benefits have you realized? After visiting multiple booths, came to know a different set of models of the headset. Customer case studies were awesome.

One stop shop for experience solutions

What do you like best? Connect phone, email, chat and social through one easy-to-use too. Manage Customers Easily. Improve Response Time. Increase Agent Efficiency. Gain Business Flexibility. What do you dislike? PBX capabilities (numbering plans, provisioning, centralized phones control, etc.) are not so good Recommendations to others considering the product: go in phase wise manner What problems are you solving with the product? What benefits have you realized? Good API ...

Fully Customisable CX platform

What do you like best? Full Modular architecture and feature and customization What do you dislike? Long deployment periodb is big bottoenck Recommendations to others considering the product: Provides full spectrum of contact center services and can be adapted as oer use and need. Scalabilty is a very plus point What problems are you solving with the product? What benefits have you realized? Integratioj with 3rd party modules and apps. Scalability

Best On Premises Solution

What do you like best? IVR, Routing capability enhancement with ORS, flexible to integrate easily.good genesys administrator user interface. What do you dislike? Costly when customers think about moving from legacy solution. What problems are you solving with the product? What benefits have you realized? IVR,Routing capability is enhanced,omnichannel