Genesys PureEngage Reviews in April 2025: User Ratings, Pros & Cons

Excellent technology and support!

What do you like best? A complete suite of products covering all aspects of contact center What do you dislike? There is nothing that i dislike about Genesys engage Recommendations to others considering the product: A highly inter-operable and efficient technology What problems are you solving with the product? What benefits have you realized? Solving customer contact center problems. Excellent customer engage solutions

Innovating solutions

What do you like best? I really enjoy working with Genesys solutions. They are always innovating in order to meet the contact center requirements and empowering the agents to give a best user experience. What do you dislike? Maintaining the servers where the Genesys applications are installed can be very handful with patching activities. What problems are you solving with the product? What benefits have you realized? Genesys Engage is helping us providing an outbound solution to ...

Best CTI Software

What do you like best? Very customizable powerful real onmichnnel What do you dislike? a little complex implementation frecuently hot fixes What problems are you solving with the product? What benefits have you realized? best agent routing

Genesys improves customer experience

What do you like best? Genesys improves customer experience by providing an omni-channel platform while leveraging on the power of Artificial Intelligence and cloud. What do you dislike? End-to-end Monitoring of Genesys solution is abit lacking. Recommendations to others considering the product: Choose Genesys and watch your customer's NPS grow! What problems are you solving with the product? What benefits have you realized? Improved customer experience and NPS.

Engage is good for small to medium setups and large setups with single sites.

What do you like best? Advanced Contact Center Product features capability to integrate very well with other Telephony , Call Recording and CTI Products. Good with the ability to start small and scale up both from the Infrastructure and New Features and functionality perspective . Eg Start with Voice and then add Multi-Channel (Chat , Email , Co-Browse etc) later. What do you dislike? The large number of application instance required to accomplish the functionality. While it is very ...

Best Omni Channel Platform

What do you like best? Single User interface to handle all types of interactions. What do you dislike? Infra required to deploy Genesys Interaction Recording Recommendations to others considering the product: An all-in-one environment for omni-channel communications What problems are you solving with the product? What benefits have you realized? N/A

Genesys Engage - A proven powerfull CCC plateform!!

What do you like best? I am working with Genesys Platforms for more than 10 years. From my experience, the flexibility, from the configurations possibilities, the multiple possible integrations and customization, pretty much always reach to the needs of the business. Routing is a A++ : The routing solution is powerful and can bring easily, blends and multiple channel to an agent at the same time. All informations accessible easily : The documentation sites is well elaborated. The ...

Great experience working with genesys as a partner

What do you like best? They are great help while dealing with critical things. What do you dislike? Speed up there engagement process, sometimes it take hours to reach out to you busy guys Recommendations to others considering the product: Its a useful and valuable contact center tool one should have it to run his or her business. What problems are you solving with the product? What benefits have you realized? Almost everything related to calls ,agent desktop, IVR ...

Genesys Engage is a market lead solution...

What do you like best? The flexibility of the product and the technology behind that. What do you dislike? In my opinion the tech support could be better. If your ticket lands at the well experienced engineer you will get answer/solution or tips right away. If the engineer does not really understand the problem sometimes we have to explain the same things several times... What problems are you solving with the product? What benefits have you realized? Genesys Engage helps to ...

I've been working with the Genesys solution for more than 12 years and it's just a pleasure

What do you like best? products, supports, documentation and base of knowledge What do you dislike? the new "idea" system to make product evolutions Recommendations to others considering the product: it is a complete solution that meets the needs of call centers What problems are you solving with the product? What benefits have you realized? Genesys Engage allows me to meet the different needs of our customers