Genesys PureEngage

Genesys improves customer experience

What do you like best? Genesys improves customer experience by providing an omni-channel platform while leveraging on the power of Artificial Intelligence and cloud. What do you dislike? End-to-end Monitoring of Genesys solution is abit lacking. Recommendations to others considering the product: Choose Genesys and watch your customer's NPS grow! What problems are you solving with the product? What benefits have you realized? Improved customer experience and NPS.

Best Omni Channel Platform

What do you like best? Single User interface to handle all types of interactions. What do you dislike? Infra required to deploy Genesys Interaction Recording Recommendations to others considering the product: An all-in-one environment for omni-channel communications What problems are you solving with the product? What benefits have you realized? N/A

Great experience working with genesys as a partner

What do you like best? They are great help while dealing with critical things. What do you dislike? Speed up there engagement process, sometimes it take hours to reach out to you busy guys Recommendations to others considering the product: Its a useful and valuable contact center tool one should have it to run his or her business. What problems are you solving with the product? What benefits have you realized? Almost everything related to calls ,agent desktop, IVR ...

Genesys Engage - A proven powerfull CCC plateform!!

What do you like best? I am working with Genesys Platforms for more than 10 years. From my experience, the flexibility, from the configurations possibilities, the multiple possible integrations and customization, pretty much always reach to the needs of the business. Routing is a A++ : The routing solution is powerful and can bring easily, blends and multiple channel to an agent at the same time. All informations accessible easily : The documentation sites is well elaborated. The ...

Genesys Engage is a market lead solution...

What do you like best? The flexibility of the product and the technology behind that. What do you dislike? In my opinion the tech support could be better. If your ticket lands at the well experienced engineer you will get answer/solution or tips right away. If the engineer does not really understand the problem sometimes we have to explain the same things several times... What problems are you solving with the product? What benefits have you realized? Genesys Engage helps to ...

Genesys Engage is Robust & Innovative Solutions

What do you like best? future scalability & it work's perfectly and without latency so as not to affect the performance of the Genesys Engage components. What do you dislike? Improve the interactive insights reporting interface to make it more user-friendly for the novice. Recommendations to others considering the product: Genesys Engage will be best suited for all type of a customer needs all the channels (Voice, Email, Chat, Social media). What problems are you solving with ...

It was amazing experience

What do you like best? Platform and products. Various booths and all solution are available for everyone What do you dislike? Nothing like that. As we know the limitation of the virtual conference... F2F interaction was missing What problems are you solving with the product? What benefits have you realized? After visiting multiple booths, came to know a different set of models of the headset. Customer case studies were awesome.

Nice events managed by Genesys. Thanks To Team

What do you like best? Each & every content of the session & experts was good. Got the useful knlwledge What do you dislike? Same time many sessions are going on. So i could not attend whole the sessions at some time. This i skip some useful info. What problems are you solving with the product? What benefits have you realized? still no problem occured. Keep it up.

Customer service establishes credibility of your business and no one eases it better than Genesys

What do you like best? The ease of use and built in reports capability makes it convenient to use and gauge the performance through KPI What do you dislike? In a multiple vendor environment where we have different modules used in our customer service ecosystem, at times collaborating a singular format which connects Engage well with other platforms such as Oracle’s Siebel or IBM’s Watson becomes difficult. What problems are you solving with the product? What benefits have you ...

Feature Rich

What do you like best? Genesys Engage has been a solid performer for many years. It's rich in features, very configurable, interfaces to many other systems natively or through API integration. What do you dislike? Thre can be a bit of a lag between cool new features appearing in the Genesys Cloud offerings and them making it to Engage What problems are you solving with the product? What benefits have you realized? Scale. Genesys Engage can be scaled up to super large contact ...