Gainsight PX Reviews in April 2025: User Ratings, Pros & Cons

"Great for software user analytics"

What do you like best about Gainsight PX? I primarily use Gainsight to see analytics and to know how often our users are using certain features. The dashboard view of the software gives me all the data I need at a glance.

"Gainsight PX has been an invaluable tool for optimizing our customer experience."

What do you like best about Gainsight PX? The upsides of using Gainsight PX are numerous. One such upside is that it has provided us with a comprehensive view of our customer engagement and usage, enabling us to identify areas of improvement and opportunities for growth. Secondly, it has enabled us to track our customer journey and usage data in real time, allowing us to quickly identify any issues and address them before they become major problems. Also, it has an easy-to-use interface for ...

"Insightful and impactful tool"

What do you like best about Gainsight PX? Gainsight's engagements feature is my favorite feature, as it has allowed our product and marketing teams to engage with our customers on a dime's notice and without the need to distract our development team from their critical work.

"Good product tours and engagement editor"

What do you like best about Gainsight PX? I like the engagement editor; although you need basic HTML & CSS skills to utilise it fully, it's fairly easy to use. I like the different types of engagements and that you can combine multiple different ones for guides/tours. It's easy to make specific audience segments to target relevant users.

"Gainsight PX is helping us drive product engagement and reach more customers"

What do you like best about Gainsight PX? Gainsight PX is set up in a way that allows us to integrate both our product and other 3rd party platforms we are using to segment customer groups and target specific use cases. We are gaining additional insights into how the customers are using our product. I love the analytics side and being able to view what percentage of viewers actually clicked on the link and are engaging with our pop-ups/tours. We use those insights to build future campaigns ...

"Great Platform & CS Team!"

What do you like best about Gainsight PX? GS are the leaders in Customer Success; with their platform and knowledge, they allow us to become the leaders of Custome Success in our industry.

"Excellent tool for all Product Managers and SW Developers"

What do you like best about Gainsight PX? Strong offering of out-of-the-box reports. Relatively straightfoward to tag on-screen elements. Love the "Backfill" feature. Even if we're late to tag an element, we can still get historical data.

"Excellent Product Usage Reporting with Great Integrations"

What do you like best about Gainsight PX? As someone new to a Customer Success Operations role, Gainsight PX is one of the most important tools I use to communicate product usage and NPS data to the rest of our GTM teams. As a company that has acquired a number of products in the past year, our CS teams had a whole slew of tools to cover usage and customer communication. Still, PX is by far the most usable and easiest to integrate with our internal Revenue Intelligence tool, ...

"Huge potential if you have the know how!"

What do you like best about Gainsight PX? The in-app engagements have been an absolute gamechanger for our company. We are now able to communicate with customers at a click of a button in a very user-friendly way as we found that emails weren't having much impact. Creating engaging and informative pop-ups live on the site is just invaluable. We have also recently launched a Knowlegde Centre bot which allows users to take guided product tours of our software!

"Gainsight PX allows us to view customer depth and breadth of adoption of our products."

What do you like best about Gainsight PX? I love the ease of use in setting it up. What do you dislike about Gainsight PX?