8.4
Spot Score
Empower your product business for success.
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Starts from $500/User/Month, also offers free forever plan
Gainsight PX has received commendations for its transformative impact on how users interact with customers, providing detailed insights at both the Account and User levels. Users appreciate the ease of viewing usage data and creating engaging in-app communications. The tool's ability to scale training efforts and drive adoption has been highlighted as a key ...Read more
Provides valuable insights into user behavior and product usage, allowing for informed decision-making.
Easy to set up and use, with intuitive features that don't require technical expertise.
Excellent customer engagement capabilities, including in-app communication and training.
Empowers non-technical users to create and launch engagements without relying on development resources.
Some users find certain features and customizations complex and overwhelming, especially without adequate support.
Limited availability of apps and connectors in the Marketplace may restrict access to advanced functionalities for customization and expansion.
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BA
Brian A
03/03/23
"Gainsight is a gamechanger - product and user insights at your fingertips!"
What do you like best about Gainsight PX? Easy to integrate and tag features with no support from the Engineering team. The best part of this platform is the ability to put the tool in Product and Marketing hands to deliver PLG workflows effectively.
MR
Micheline R
02/03/23
"Provider experience"
What do you like best about Gainsight PX? I appreciate the CSAT comments and feedback on the portal usage, the ability to create reports specific to time per step and to next steps and the graphs that map to the targeted areas of interest.
TH
Trevor H
01/26/23
"Closing the Loop"
What do you like best about Gainsight PX? How easy is was to integrate surveys into our product to get direct feedback about the underlying drivers for using a specific feature that we had added to the platform. While we knew some of the drivers, GainSight enabled us to get richer feedback from users.
DS
David S
01/23/23
"Gainsight PX is a Valuable User Insight Tool for Product Teams"
What do you like best about Gainsight PX? Gainsight PX has all the features I need as a Product designer - allow multiple accounts
AU
Anonymous User
01/22/23
"Amazing insights to help drive product innovation and roadmapping."
What do you like best about Gainsight PX? I love being able to track the visits to various webpages. Being able to drill down into specific buttons within the application in invaluable. By being connected with Salesforce I am easily able to tell which customers and users are using various areas of the website.
ES
Earl S
01/18/23
"New User to Gainsight PX"
What do you like best about Gainsight PX? I use the numbers tracking for features in order to watch which new features are being used and who is using which feature. This information is invaluable to me as it allows me to approach specific users for feedback regarding a particular feature while also letting me know if something that we released has not been used for some reason.
NJ
Neil J
12/30/22
"An awesome solution that increases user adoption and improves scalability"
What do you like best about Gainsight PX? Having moved from a competing product to Gainsight PX, we have been able to massively increase and monitor our NPS scores with our clients. It has also enabled us to engage our users in webinars and product update communications. The solution has gone from strength to strength and has enabled us to really scale our operations.
LL
Lisa L
12/19/22
"A valuable tool for businesses to understand customer data and drive usage."
What do you like best about Gainsight PX? I like the breadth of coverage the tool provides. The usage behaviour is important for us to monitor in order to drive product enhancements and also to predict renewals of our members.
BC
Ben C
12/19/22
"A great product that has HUGE potential just a shame about the implementation"
What do you like best about Gainsight PX? Our biggest impact from deploying PX has been our ability to interleave in app engagements with our onboarding email flow. This means we can target the right users, at the right time, with the right message. This has been a huge boost to sign posting initial value, as well as clearly communicating webinar flows and new product features.
AV
Ashley V
12/15/22
"PX user since 2020 and always learning something new to better understand our users"
What do you like best about Gainsight PX? The upside to using Gainsight PX is the level of details available to learn more about users. From a Product Designer perspective, I have learned a lot from the CES surveys and how they can improve a user's experience.
