8.4
Spot Score
Empower your product business for success.
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Starts from $500/User/Month, also offers free forever plan
Gainsight PX has received commendations for its transformative impact on how users interact with customers, providing detailed insights at both the Account and User levels. Users appreciate the ease of viewing usage data and creating engaging in-app communications. The tool's ability to scale training efforts and drive adoption has been highlighted as a key ...Read more
Provides valuable insights into user behavior and product usage, allowing for informed decision-making.
Easy to set up and use, with intuitive features that don't require technical expertise.
Excellent customer engagement capabilities, including in-app communication and training.
Empowers non-technical users to create and launch engagements without relying on development resources.
Some users find certain features and customizations complex and overwhelming, especially without adequate support.
Limited availability of apps and connectors in the Marketplace may restrict access to advanced functionalities for customization and expansion.
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Showing 31-40 out of 240
FP
Fernanda P
05/18/23
"Great Tool!"
What do you like best about Gainsight PX? Through PX we have understood the behavior of our customers on our platform, we know where they interact the most on our tool and based on this we can take immediate actions. All our Engagements are done through PX and I is super user friendly. Our "In app NPS Survey" is create here as well and we have amazing dashboards for the CS team to reach out to our clients based on Customer Feedback! We love the changes implemented in the KB, and we are ...
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SJ
Sophy J
05/18/23
"Meet Your Customer Where They Are At!"
What do you like best about Gainsight PX? We have launched NPS survey in-app and have seen at 2700% increase in responses, allowing us to have an NPS score that feels very authentic. We didn't have the ability to launch anything in app before so this has been a huge win.
AU
Anonymous User
05/18/23
"Rich with data and great analytical tools, but takes work"
What do you like best about Gainsight PX? Gainsight PX is so wildly powerful and helps me get valuable data and insights around my platform! What do you dislike about Gainsight PX?
AS
Ashton S
05/17/23
"Vast amount of data and possibilities."
What do you like best about Gainsight PX? This solution provides powerful customisability to capture usage on things you need to evidence product value. What do you dislike about Gainsight PX?
AU
Anonymous User
05/17/23
"Gainsight PX Review"
What do you like best about Gainsight PX? The ability to create highly targeted in-app notifications and enablement materials has truly been a game changer for us. From release notes and embedded videos to surveys we are able to inform and connect with our customers in a way we never were.
AU
Anonymous User
05/12/23
"valuable customer analytics place"
What do you like best about Gainsight PX? Easy to use Customer analytics within single platform What do you dislike about Gainsight PX?
AU
Anonymous User
05/12/23
"Has opened the door for possibilities in discovering the unknown of user behaviors in our platform."
What do you like best about Gainsight PX? Custom events and query builder. It allows us to get as granular as we need to capture certain details that make a big difference in data-informed decisions.
SL
Sara L
05/11/23
"Helps confirm product decisions!"
What do you like best about Gainsight PX? Allowing us to make events catered to general and granular events is super helpful as we can see the success of a product as a whole and drill down to the specifics!
RS
Rim S
05/09/23
"Easy to understand and able to use tool"
What do you like best about Gainsight PX? Rapidly adapt to use the tool without the need for instructions What do you dislike about Gainsight PX?
OE
Olga E
05/04/23
"Get closer to your customers"
What do you like best about Gainsight PX? Gainsight PX is a great tool that helps to engage with customers in so many ways (mass emailing, various types of engagements, survey possibilities).
