8.4
Spot Score
Empower your product business for success.
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Starts from $500/User/Month, also offers free forever plan
Gainsight PX has received commendations for its transformative impact on how users interact with customers, providing detailed insights at both the Account and User levels. Users appreciate the ease of viewing usage data and creating engaging in-app communications. The tool's ability to scale training efforts and drive adoption has been highlighted as a key ...Read more
Provides valuable insights into user behavior and product usage, allowing for informed decision-making.
Easy to set up and use, with intuitive features that don't require technical expertise.
Excellent customer engagement capabilities, including in-app communication and training.
Empowers non-technical users to create and launch engagements without relying on development resources.
Some users find certain features and customizations complex and overwhelming, especially without adequate support.
Limited availability of apps and connectors in the Marketplace may restrict access to advanced functionalities for customization and expansion.
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AU
Anonymous User
12/13/23
"Well featured analytics platform"
What do you like best about Gainsight PX? In assessing the usage analytics platforms available on the market - Gainsight was the only one to satisfy all of our evaluation criteria and use cases. Its reasonably easy and intuitive to use.
JD
Jonathan D
12/08/23
"Gainsight PX does it all"
What do you like best about Gainsight PX? I love how easy it is to set up PX initially and how easy it is to create new engagements. User management has recently gotten much easier with Role Groups.
JC
Jillian C
12/08/23
"Helping to create alignment across the org on data driven design"
What do you like best about Gainsight PX? We've been using Gainsight PX for a few years and I keep finding more reasons to love using it. Building a strategy around user metrics and KPIs to drive design changes has helped our teams align on solutions for our users. Our Product team is really ramping up their usage of PX and working to measure the metrics that matter. We have aligned our user centered design processes to include Gainsight as a way to learn about users, recruit them for ...
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RS
Rim S
11/16/23
"Great asset to find your Px customer feedback and adoption measures"
What do you like best about Gainsight PX? Easyness of getting survey feedback in any graphic, chart or time dimension What do you dislike about Gainsight PX?
SV
Shruthi V
11/16/23
"Great experience, easy to access"
What do you like best about Gainsight PX? Great product insights & feedback. Great way to track customer journey What do you dislike about Gainsight PX?
AU
Anonymous User
11/16/23
"Gainsight PX review"
What do you like best about Gainsight PX? I like the best about Gainsight are the intricate insights developed through feature mapping to make better business decisions backed by data.
JK
J.P. K
11/13/23
"Product Analysis and Targeted User Communications Enables Customers With The Most Value"
What do you like best about Gainsight PX? What sets Gainsight PX (GPX) apart from others in the industry is that it is actually two fully developed products combined into a Time to Value (TTV) Powerhouse. We are using GPX to better understand what Key Product Features (KPFs) are used by our clients and how those KPFs fit into their own workflow. After detailed analysis of how different types of clients engage with these KPFs at different times during the client lifecycle, we were able to ...
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RW
Rob W
09/04/23
"Gainsight PX has been a really powerful tool for engaging with our customers"
What do you like best about Gainsight PX? There are a lot of options for how we can build engagements, the tool helps us fulfill a number of tasks concerning enhancing the Customer user experience and being able to communicate with them in a timely manner through an appropriate channel.
AS
Anbarasan S
08/31/23
"Powerful analytics and insight tool"
What do you like best about Gainsight PX? Very easy to track user activities. Flexible to map all the features we have in the system and track user's activities on them. I like how audience and account and features can all be intertwined. The funnel and path analyzer have been very helpful in our UX research and new solution development.
SG
Selin G
07/27/23
"Glad to be use of Gainsight"
What do you like best about Gainsight PX? I am very appreciated to using Gainsight in terms of obtaining analytical data about customers. We can present our customers this data, and this makes both customer and product owner to do our best.
