8.4
Spot Score
Empower your product business for success.
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Starts from $500/User/Month, also offers free forever plan
Gainsight PX has received commendations for its transformative impact on how users interact with customers, providing detailed insights at both the Account and User levels. Users appreciate the ease of viewing usage data and creating engaging in-app communications. The tool's ability to scale training efforts and drive adoption has been highlighted as a key ...Read more
Provides valuable insights into user behavior and product usage, allowing for informed decision-making.
Easy to set up and use, with intuitive features that don't require technical expertise.
Excellent customer engagement capabilities, including in-app communication and training.
Empowers non-technical users to create and launch engagements without relying on development resources.
Some users find certain features and customizations complex and overwhelming, especially without adequate support.
Limited availability of apps and connectors in the Marketplace may restrict access to advanced functionalities for customization and expansion.
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Showing 121-130 out of 240
SH
Sören H
03/31/22
"Great insights into usage data with Gainsight PX and CS"
What do you like best about Gainsight PX? Offering guided tours on-demand via the Gainsight Knowledge Center Bot. Tours are used for in-app user onboarding.
SH
Sören H
03/31/22
"Great insights into usage data with Gainsight PX and CS"
What do you like best about Gainsight PX? Offering guided tours on-demand via the Gainsight Knowledge Center Bot. Tours are used for in-app user onboarding.
AU
Anonymous User
03/31/22
"Customer focussed platform"
What do you like best about Gainsight PX? What I love about Gainsight is how user focused it is. Being able to build targetted experienced through engagements and questionaires, aides in getting to know your user.
AU
Anonymous User
03/31/22
"Fantastic experience tracking user activity on our platform."
What do you like best about Gainsight PX? Our customer base is constantly changing so it is a great tool for me to track new users, key account metrics, and any drop in activity that may signal a change.
SB
Stephen B
03/30/22
"Product Manager"
What do you like best about Gainsight PX? Gainsight provides the necessary tools to track software usage metrics that a PM would be interested in without the need for a developer to program everything. I can quickly set up user engagements directly from Gainsight that are of professional quality. The ability to create engagements allows me to assess the user perspective of the software while not being invasive to the user.
SB
Stephen B
03/30/22
"Product Manager"
What do you like best about Gainsight PX? Gainsight provides the necessary tools to track software usage metrics that a PM would be interested in without the need for a developer to program everything. I can quickly set up user engagements directly from Gainsight that are of professional quality. The ability to create engagements allows me to assess the user perspective of the software while not being invasive to the user.
KM
Keith M
03/30/22
"Great platform that provides you better insight with your customers"
What do you like best about Gainsight PX? The ability to bring in data from our SaaS platform and analyze how a customer is utilizing the product. What do you dislike about Gainsight PX?
AU
Anonymous User
03/30/22
"Connecting with my customers in a way that is valuable"
What do you like best about Gainsight PX? The knowledge center bot is a great way to provide communication to my customers in a way that is available to them when they need it.
AU
Anonymous User
03/30/22
"Gainsight PX 2022"
What do you like best about Gainsight PX? - Intuitive UI - Well researched user experience flows
AU
Anonymous User
03/30/22
"Great tool with room for improvement"
What do you like best about Gainsight PX? PX allows us to create in-app engagements and target those customers who may not typically use our product in its full capacity. With links to our Knowledge Center and in-app NPS, we're able to easily expand customer use cases and gather their feedback.
