8.4
Spot Score
Empower your product business for success.
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Starts from $500/User/Month, also offers free forever plan
Gainsight PX has received commendations for its transformative impact on how users interact with customers, providing detailed insights at both the Account and User levels. Users appreciate the ease of viewing usage data and creating engaging in-app communications. The tool's ability to scale training efforts and drive adoption has been highlighted as a key ...Read more
Provides valuable insights into user behavior and product usage, allowing for informed decision-making.
Easy to set up and use, with intuitive features that don't require technical expertise.
Excellent customer engagement capabilities, including in-app communication and training.
Empowers non-technical users to create and launch engagements without relying on development resources.
Some users find certain features and customizations complex and overwhelming, especially without adequate support.
Limited availability of apps and connectors in the Marketplace may restrict access to advanced functionalities for customization and expansion.
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LC
Luis C
04/28/22
"Gainsight PX to drive customer to the success and beyond"
What do you like best about Gainsight PX? You can visualise detailed data from your customers, which functionalities they use, in which order, what is their current workflow, how many users are active at that moment, their schedules... Also, you can organize engagements, that will allow you to launch messages inside your software for the users to promote events, webinars, NPS score evaluations, in-app aids to guide them through the main functionalities (if they are new users, etc)
JH
Jamie H
04/27/22
"Game changer to our customer interaction"
What do you like best about Gainsight PX? As a product manager, analytics and customer maps are invaluable. What do you dislike about Gainsight PX?
RC
Richard C
04/27/22
"Great Platform with a lot of functionality"
What do you like best about Gainsight PX? The ease of accessing data from multiple sources What do you dislike about Gainsight PX?
JH
Jamie H
04/27/22
"Game changer to our customer interaction"
What do you like best about Gainsight PX? As a product manager, analytics and customer maps are invaluable. What do you dislike about Gainsight PX?
RC
Richard C
04/27/22
"Great Platform with a lot of functionality"
What do you like best about Gainsight PX? The ease of accessing data from multiple sources What do you dislike about Gainsight PX?
AU
Anonymous User
04/27/22
"Simple and powerful tool to give you insight how your product is used and to engage your customers"
What do you like best about Gainsight PX? What I like the most is the ability to track feature adoption of our products and at the same time engage our customers according to their in-app behavior. The big plus is that the team is rolling out new features on a monthly basis and their roadmap is heavily influenced by the community requests.
JR
Janire R
04/26/22
"A must!"
What do you like best about Gainsight PX? It is a very easy to use tool, user friendly and super powerful. Our conversions rates have increased massively. What do you dislike about Gainsight PX?
AU
Anonymous User
04/15/22
"Really powerful customer insights"
What do you like best about Gainsight PX? Gainsight PX makes it really easy for us to understand which accounts and which users are engaging with our software. As a PM, I can easily tag events to be tracked and don't need any input from engineering. I use this tool regularly to understand adoption of new features, and to discover who my power users are.
AU
Anonymous User
04/07/22
"Powerful messaging and analytics tool when coupled with Segment"
What do you like best about Gainsight PX? Easy to deploy low code/no code engagements and messaging. Powerful integration when leveraging segment to add even more value.
JV
Jef V
04/01/22
"Nice combination of in-app engagement and usage analysis"
What do you like best about Gainsight PX? Easy configuration of in-app engagements and surveys, limited coding to get everything to work, some nice out-of-the-box analyses tools on usage data, very intuitive
