8.4
Spot Score
Empower your product business for success.
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Starts from $500/User/Month, also offers free forever plan
Gainsight PX has received commendations for its transformative impact on how users interact with customers, providing detailed insights at both the Account and User levels. Users appreciate the ease of viewing usage data and creating engaging in-app communications. The tool's ability to scale training efforts and drive adoption has been highlighted as a key ...Read more
Provides valuable insights into user behavior and product usage, allowing for informed decision-making.
Easy to set up and use, with intuitive features that don't require technical expertise.
Excellent customer engagement capabilities, including in-app communication and training.
Empowers non-technical users to create and launch engagements without relying on development resources.
Some users find certain features and customizations complex and overwhelming, especially without adequate support.
Limited availability of apps and connectors in the Marketplace may restrict access to advanced functionalities for customization and expansion.
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Showing 101-110 out of 240
AU
Anonymous User
05/16/22
"Unlock the power of data driven decisions using PX"
What do you like best about Gainsight PX? The fact that you can map out a customer journey from start to finish and track it! that to me is very powerful. Now you can track not only that the users started a process but if they finished it or not. You can also track if they didn't finish it, where did they stop. Absolutely powerful from a UX perspective and in finding out maybe your process is too long and complicated.
JG
Jonathan G
05/10/22
"All in on the Gainsight Ecosystem"
What do you like best about Gainsight PX? By far the best part about Gainsight PX is the integration with Gainsight CS. There are other tools out there that accomplish similar functionality but if you're already using Gainsight CS, I'm not sure why you'd use a different tool. We previously used a different tool and ran into lots of issues with integrating fully with our tech stack so we were stuck with limited integration and reporting, especially on relevant business data. Using one ...
Read more
JG
Jonathan G
05/10/22
"All in on the Gainsight Ecosystem"
What do you like best about Gainsight PX? By far the best part about Gainsight PX is the integration with Gainsight CS. There are other tools out there that accomplish similar functionality but if you're already using Gainsight CS, I'm not sure why you'd use a different tool. We previously used a different tool and ran into lots of issues with integrating fully with our tech stack so we were stuck with limited integration and reporting, especially on relevant business data. Using one ...
Read more
AU
Anonymous User
05/10/22
"Very helpful tool"
What do you like best about Gainsight PX? Team loves the user interface and the connection it builds between clients. What do you dislike about Gainsight PX?
JD
Jen D
05/03/22
"Offers excellent insights that help us drive our customer success"
What do you like best about Gainsight PX? Our organization uses the Product Mapper to visualize usage and review metrics on our new or improved features. This insight allows us to target and educate users that may not be using the full potential of our software easily by using tailored Engagements.
IB
Ian B
04/29/22
"Customer Success"
What do you like best about Gainsight PX? Gainsight is a great tool that visualizes data around customer engagement. A very simple tool in helping me understand what features/actions my customers are using, their behavior, and retention with the product. I love the stickiness ratio, helps me find users highly engaged who value the product but also shows me which users who aren't as engaged.
IB
Ian B
04/29/22
"Customer Success"
What do you like best about Gainsight PX? Gainsight is a great tool that visualizes data around customer engagement. A very simple tool in helping me understand what features/actions my customers are using, their behavior, and retention with the product. I love the stickiness ratio, helps me find users highly engaged who value the product but also shows me which users who aren't as engaged.
SL
Sonia L
04/29/22
"It a great tool for targeted in app engagements"
What do you like best about Gainsight PX? Targeting in-app engagements and also the knowledge bot. It great to be able to announce updates etc to customers in real time but also be able to to do it to a targetted audience
CC
Cristiana C
04/29/22
"doesn't feel like a finished product but it works well for what you get out of it"
What do you like best about Gainsight PX? Once the set up is done, the tool is quite useful. What do you dislike about Gainsight PX?
AU
Anonymous User
04/28/22
"Very valuable insights into product usage"
What do you like best about Gainsight PX? I love the dashboard functionality on the main page which enables you to see all the most relevant stats in the blink of an eye.
