Gainsight PX

"Great product that integrates with Gainsight CS unlocking massive potential."

What do you like best about Gainsight PX? The integration with Gainsight CS and the ability to surface in-app engagements and surveys are extremely valuable. Integrating usage data into health scores too.

"Great Platform to engage with users"

What do you like best about Gainsight PX? The ease of use, simple to set up and deliver engagements, gather feedback and measure customer satisfaction What do you dislike about Gainsight PX?

"Provider experience"

What do you like best about Gainsight PX? I appreciate the CSAT comments and feedback on the portal usage, the ability to create reports specific to time per step and to next steps and the graphs that map to the targeted areas of interest.

"Closing the Loop"

What do you like best about Gainsight PX? How easy is was to integrate surveys into our product to get direct feedback about the underlying drivers for using a specific feature that we had added to the platform. While we knew some of the drivers, GainSight enabled us to get richer feedback from users.

"Amazing insights to help drive product innovation and roadmapping."

What do you like best about Gainsight PX? I love being able to track the visits to various webpages. Being able to drill down into specific buttons within the application in invaluable. By being connected with Salesforce I am easily able to tell which customers and users are using various areas of the website.

"New User to Gainsight PX"

What do you like best about Gainsight PX? I use the numbers tracking for features in order to watch which new features are being used and who is using which feature. This information is invaluable to me as it allows me to approach specific users for feedback regarding a particular feature while also letting me know if something that we released has not been used for some reason.

"Great for software user analytics"

What do you like best about Gainsight PX? I primarily use Gainsight to see analytics and to know how often our users are using certain features. The dashboard view of the software gives me all the data I need at a glance.

"Excellent tool for all Product Managers and SW Developers"

What do you like best about Gainsight PX? Strong offering of out-of-the-box reports. Relatively straightfoward to tag on-screen elements. Love the "Backfill" feature. Even if we're late to tag an element, we can still get historical data.

"Gainsight PX allows us to view customer depth and breadth of adoption of our products."

What do you like best about Gainsight PX? I love the ease of use in setting it up. What do you dislike about Gainsight PX?

"Great Tool to Identify Challenges in User Experience (UX) to Optimize Sales Funnels"

What do you like best about Gainsight PX? Gainsight PX helped us identify the challenges our users were experiencing on our websites. For our use case or company, we implemented Gainsight PX to observe the traffic on our websites and analyze where most users exit our website. Along with this, we were able to integrate Gainsight PX with Google Analytics which helped us optimize our conversion reports.