Gainsight PX

"Gainsight PX has transformed the way we communicate with our customers!"

What do you like best about Gainsight PX? The most helpful thing about PX is the ability to view usage data on an Account and User level. Having insights like this has allowed us to identify friction points in our product. We are also able to communicate directly with our customers in-app. Meeting our customers where they are in our product has allowed us to interact with customers in a whole new way.

"Valuable insights into users"

What do you like best about Gainsight PX? Fantastic to gain insights into who are are users are and exactly how they use the product. Basic reports highly informative and easy to create.

"Great Customer Engagement"

What do you like best about Gainsight PX? The ability to embed content for our users to access within our product is very helpful to expand and scale our training efforts. This will also help us drive adoption with our end users.

"A great user experience"

What do you like best about Gainsight PX? Easy and intuitive to use with good support from the Gainsight team through online meetings and the community of users.

"Good analytics"

What do you like best about Gainsight PX? I can see analytics for pages, components in page, surveys and announcements. I can have all the data in one place. What do you dislike about Gainsight PX?

"Simplifies the experience for our customers."

What do you like best about Gainsight PX? The most important and helpful part about PX from my standpoint (product owner), is the ability for people outside of the engineering team to set up and launch engagements. In the past, our only way of giving users the "What's New" experience required development resources to add, edit, launch, remove, etc. We don't expect users to go out and read documentation about what is new in a release, so having the ability to put that in front of them in the ...

"Overall a good experience, however some inconsistencies"

What do you like best about Gainsight PX? For standard executions in terms of authoring and reporting, Gainsight is great. We don't have any dependency on devs so we can get out to market much quicker. We're also very happy with Alisha as our account manager.

"Gainsight PX review"

What do you like best about Gainsight PX? They have a really good customer service - all the questions are being answered and the the onboarding process is very good. They also implement important features quite recently.

"Engagement is key"

What do you like best about Gainsight PX? Ability to educate and reach customers/end users directly within our software. What do you dislike about Gainsight PX?

"Complicated but Optimistic"

What do you like best about Gainsight PX? Ability to reach customers directly, inform and educate them in their moment of need via Engagements What do you dislike about Gainsight PX?