Fuze Reviews in March 2025: User Ratings, Pros & Cons

Poor experience all around

What do you like best? On paper, Fuze had the functionality we needed - click to dial, call tracking, simple connection, etc. What do you dislike? There were constant issues with every facet of the service What problems are you solving with the product? What benefits have you realized? streamlining outbound call operations while lowering costs - only the latter was achieved

Out of the box required some tweaking

What do you like best? IM functionality - The ability to set up Chat rooms is a huge bonus What do you dislike? GUI - doesn't seem to follow best practices, and feels like a non-professional consumer grade product like Skype. The ability to change the GUI would be a big improvement Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? IP Phone functionality and meeting functionality. ...

Fuze is good

What do you like best? The avenues for meeting, video messaging, soft phone, and chat. What do you dislike? The inability to administer it without lengthy training Recommendations to others considering the product: Get it What problems are you solving with the product? What benefits have you realized? Centralized chat

Not that good but not that bad as well

What do you like best? Can call out in different platform,Unified communication is really important What do you dislike? can't organize call/message history well. What problems are you solving with the product? What benefits have you realized? Unified communication is really important that we can deploy in different platform with different area

Not Ready for Prime Time

What do you like best? The best is yet to come, but clearly not here at present. The vision fuze presents for the future is compelling, but at present they are not in a position to deliver. What do you dislike? At present, we are unable to count on fuze as even a reliable basic phone system. Their support personnel are over subscribed and response times to issues is abysmal. Outages and performance issues are regular occurrences. We have been live for 5 months and our issues ...

Very Good all in one solution

What do you like best? Setting up meetings and group chats is a good feature of the product. What do you dislike? No notification (Flashing task bar icon) when you get messages, you can easily miss the 3 second pop-up when you are sent a message. What problems are you solving with the product? What benefits have you realized? Call statistics.

Fuze, top notch dialer extension for chrome

What do you like best? I love the Fuze click to call feature, ease of use, and the ability to change the routing number to my cell phone on the fly for those days when I work from home. What do you dislike? Honestly cant think of any ways in which this product has let me down, other than occasional bugs its a great tool. Recommendations to others considering the product: Great tool that I hiighly recommend What problems are you solving with the product? What benefits ...

Need Improvemnt

What do you like best? The have a great support team that is willing to help you. What do you dislike? There implementation process has gotten better. What problems are you solving with the product? What benefits have you realized? Working from home and on the road with clients.

Fuze Unified Communications as a Service (UCaaS)

What do you like best? Mobile app, softphone, ability to text and video chat, ability to join remote international office under one phone system What do you dislike? We went with the Yealink phones and there are still some configuration issues with provisioning and features- users still can't program their own speed dial. Looking forward to getting the Yealinks fully integrated with Fuze, but a huge cost savings over Polycom phones. Phones work great but setup and features still ...

UCAAS for the win! Thank you FUZE!

What do you like best? The ease of use and full spectrum of integration has made Fuze one of the easiest tools I have ever used for collaboration. What do you dislike? There are some things about the desktop application that are not intuitive to me and how to find some of the information is a struggle until one learns the interfaces. What problems are you solving with the product? What benefits have you realized? We are working to build a solution for better collaboration ...