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Showing 161-170 out of 201
N
Nino
05/10/18
Fast and very polite when replying to…
Fast and very polite when replying to my concern.
T
TB
05/10/18
Support is still slow to respond any…
Support is still slow to respond any request beyond extremely simple items.
N
NW
05/08/18
Fuze is good
Wonderful and timely support. One tip: To better help Fuze it's super helpful to be specific about the issue you're facing. Additionally when you get a number incorrect, they're great on double checking that the requested action is the correct action.
J
Joel
05/04/18
Too long to get an update
Too long to get an update, sometimes more than 48hrs
M
Marcell
05/04/18
Unresponsive customer support
Unresponsive customer support, things only work after so many calls and emails with tech support
F
Farzain
05/03/18
My issue was resolved very quickly and…
My issue was resolved very quickly and the user is up and working. Thanks for the great support as always FUZE!
R
Richard
05/03/18
I am very glad that we picked Fuze as…
I am very glad that we picked Fuze as our unified communication vendor. the product keeps getting better with each release of updates to the desktop app, the Fuze Hub and other tools provided by Fuze. Support is also doing a good job of resoling any issues as they come up.
A
Andrew
05/03/18
Support response times have severely…
Support response times have severely dropped in the last few months. Typical response times are now averaging 5 days for a first response
M
Miriam
05/03/18
Multiple phones have been incorrectly…
Multiple phones have been incorrectly provisioned within the past week, leading to significant time spent on troubleshooting and support tickets.
S
Shane
05/03/18
Delayed calls
Delayed calls, Poor connection, dropped calls, static, robotic voices, poor response times, no follow up with tech support tickets
