Fuze Reviews in March 2025: User Ratings, Pros & Cons

Collaboration made easy!

What do you like best? Fuze Collaboration is easy to use; easy to set up and/or attend a meeting. Easy to share video, or spreadsheet, and create a webinar, etc. What do you dislike? What I may have disliked at the beginning, Fuze has corrected and made Collaboration even better! What problems are you solving with the product? What benefits have you realized? The ability to meet and collaboration with other employees. In real-time you and attendees are able to create or ...

I have been happy with Fuze and all of it's products

What do you like best? Features of the products and the fact that they are all integrated into one solution. What do you dislike? It does require a good stable network to function correctly What problems are you solving with the product? What benefits have you realized? Voice over IP, IM, Web and video conference, Call center queue and reporting

Fuze Review

What do you like best? The sound quality of the headsets is good. Also, the ease of use of the software is also a plus. What do you dislike? Technical Support needs additional training and needs to improve their response times. Recommendations to others considering the product: Improve Technical Support. What problems are you solving with the product? What benefits have you realized? Lower cost for Audio conferencing. Removal of physical handsets.

Not the greatest

What do you like best? VoIP works and it's alright most of the time What do you dislike? Extremely bad service, they never get back to us on time Recommendations to others considering the product: The product is okay, but if you want consistent support for the product you're purchasing, please take your eyes away from this product. What problems are you solving with the product? What benefits have you realized? Fuze support takes so long to get back to us. An urgent ...

Fuze Collaboration User Interface

What do you like best? It's simple to setup a meeting with users via the integration and or the application itself What do you dislike? The real estate of the user interface takes up too much room. The elements at the top and bottom need to be manually minimized every session. The scaling of the desktop sharing is inefficient and much wasted space is lost. Audio/Video quality is not on par with competitors What problems are you solving with the product? What benefits have you ...

Good but not perfect

What do you like best? convenience (Users use the computer to make calls) What do you dislike? Call quality issues, sound source changing randomly. Recommendations to others considering the product: Ensure call quality improves, fix the issues with sound sources. What problems are you solving with the product? What benefits have you realized? Call quality issues, sound source changing randomly.

Great Company and prodcut, terrible support

Fuze offers a great collaborative product that allows our work force to work remotely and mobile. It also simplified our network management. Our biggest issue with this system is the support. Tickets will go unanswered for days and the ones that do get answered, usually do not get resolved in a timely manner.

Fuze - Great option for moving to Cloud phone service

What do you like best? The windows client and IP phone service are the better of the services. What do you dislike? We've had numerous issues with the android app and settings working correctly. Recommendations to others considering the product: Make sure you are prepared to work closely with them to prepare your call tree's for help desks and anywhere that phone routing matters, and yes it requires professional services. What problems are you solving with the product? ...

Everyday use of fuze

What do you like best? I like that i can see all of the queues that i am logged into What do you dislike? I do not like that i can’t see when someone is paused What problems are you solving with the product? What benefits have you realized? Able to talk with customers

I have a ticket that's been open for…

I have a ticket that's been open for almost three weeks and has not been resolved. How many more times do I have to call?