Fuze Reviews in March 2025: User Ratings, Pros & Cons

Hot & Cold Fuzion

My experience with Fuze tends to be hit or miss and is often largely contingent upon the rep who handles my case. Sometimes my requests are answered with lightning quick accuracy and other times they will go unanswered for months (or lead to lots of unnecessary headaches.) I continue to remain hopeful that their service will one day be a little more stable!

My experience with Fuze depends on who…

My experience with Fuze depends on who is handling my support case at any given time. There are a few familiar names that I can rely on to resolve my issue efficiently and accurately, and then there are others who seem to take months (seriously, my colleague has an open ticket that's celebrating its 5 month anniversary tomorrow) and end up breaking the system for my clients, interfering with their ability to conduct business. It's truly the luck of the draw.Additionally, the Fuze portal is ...

Might be better in the future

Our company joined Fuze when they were Thinkingphones. The service was intermittent at a few of our branches and no explanation was really given as to why. We also felt as though we were never using a complete product and we're always on the beta release.

Technically acceptable, but invoicing is a real nightmare!

Technically acceptable, but invoicing is a real nightmare!Administration tools (Hub and portal) are a little bit confusing when starting working on it.Technical support is correct.Invoicing is unclear, some dispute about bills, and many issues with billing delay.

Fuze has suffered customer service…

Fuze has suffered customer service issues and platform inadequacies since their acquisition of Thinking Phones Networks in 2016. Numbers take too long to acquire and physical phones require "activation windows" where you need to call customer support at a certain time to activate. You can buy phones direct at at 50% markup but they take nearly a week to receive. Customer support is poor at best with resolutions to issues taking in excess of 5 business days most times.

User-Friendly, Easy Workplace Communication

What do you like best? I enjoy how easy it is to open the software, make calls and communicate with both internal coworkers and outside vendors. What do you dislike? I do miss having a physical phone on my desk that I can pick up and hang up, rather than just the headset. Recommendations to others considering the product: None! What problems are you solving with the product? What benefits have you realized? We are saving money on physical phones and space as well. ...

Good Demo but No Follow-up

I was encouraged by the demo we saw on the SMS and surveys but we never saw a quote that was promised before the end of the month. I have missed my opportunity to get this in the 2019 budget.

Review of Fuze

What do you like best? The list of things I like about Fuze is a short one. For one, I'm fond of our company's use of this in opposition to me purchasing my own international plan and expending it later. The UI is fairly simple to use, and set up was quick and easy. The mobile app is okay, and is better than nothing. What do you dislike? Fuze is wildly unreliable in terms of its main purpose: making phone calls. On a personal basis, I can say that more than 50% of my calls are ...

This product has been just great and exactly as promised

This product has been just great. I have been involved with getting started, shipping all phones, setup and support. From day 1, just great. Once I got all setup, my 80+ users had no trouble at all getting voice mail setup. Biggest problem they have are passwords to the portal - can't remember anything!! But that is my problem, not a Fuze problem. And you have 3 ways to use the phone and my users use all 3. 10% of my staff does not use a physical phone anymore because the app and the ...

I love the product!

I love the product and I love the support! But Billing questions go unanswered and unresolved despite repeated prompting.