FullStory Reviews in January 2025: User Ratings, Pros & Cons

It's a good tool to check the user experience for your app

What do you like best? A simple and quick way to check the user experience of the app What do you dislike? Nothing, It fits good enough for my needs. What problems are you solving with the product? What benefits have you realized? We are trying to understand the user's behavior via FullStory, whether our customers going in the right direction through the flow which was expected or not, we can particularly watch the users who were struggling with our UX if not - we will ...

Helped give us more visibility

What do you like best? Fullstory gave us more visibility on user actions. It allowed us to better understand how we can improve our processes for users. Being able to see what is happening from the perspective of the user has been helpful in troubleshooting for user support. What do you dislike? I found the navigation a little challenging at times, which may have been an error on my part though. Recommendations to others considering the product: I would recommend FullStory ...

Great tool to understand customers

What do you like best? That it shows console errors and user activities What do you dislike? Sometimes it is hard to find proper sessions What problems are you solving with the product? What benefits have you realized? how users interact with new features, what problems they are facing

Get to know your users.

What do you like best? This tool has enabled our team to do a few things that helped up make our product better. 1. When bugs would happen in production it was easy to find users that ran into those problems and see exactly how to replicate. 2. When ideating and planning it's nice to follow users through their use of the site and see the pain points they experience. We saw abandoned forms due to poor messaging, broken link pathing due to unclear link text. All easy fixes that ...

Big fan

What do you like best? We have Fullstory integrated with our app so it's easy to track down recordings for specific users, which is my biggest use case. What do you dislike? When browsing through recordings by the url the user was on at the time, Fullstory can be difficult to use. It can take a lot of clicks to cycle through the recordings. I wish there were more filters based on location or other user data to make this simpler. What problems are you solving with the product? ...

Understand the experience that our customers are having

FullStory - Amazing tracking of your own customers.

What do you like best? Accurate tracking of customer's actions. This makes me easier to locate the error which my customers may be facing. What do you dislike? I really do not dislike anything in FullStory. Its like, so far, so good. I can update some dislikes if I happen to change my mind.. :) Recommendations to others considering the product: Its a good tracking tool. You can make sure that the customes are on the right path with respect to this. Good tool for the support ...

FullStory has changed our Product for the better

What do you like best? FullStory helps us catch bugs and inefficiencies we did not know exist which we can then use to create support tickets for our Dev team. We have caught many bugs just from watching sessions of users. It's easy enough for anyone at our company to login and take a look at sessions - so even people with no Dev experience can provide real time support for customers when they report issues. Also, being able to leave notes at certain times of the sessions is great for ...

Get a complete story of what your customer are doing onsite

What do you like best? It helps a lot in determining the specific market segmentation behavior, which helped us decide what our market was missing. A good tool to learn about users behavior and how to adapt to their needs and make their experience much better. What do you dislike? It was pretty complete, not much to dislike. Although having a slow internet would make viewing the video replays a bit slow to upload and watch one by one. What problems are you solving with the ...

What better way to see how users see your site?

What do you like best? FullStory really allows you to see how users interact with your site and where there is room for improvement. What do you dislike? It can be hard to find a user and/or a user falls under multiple usernames. Sometimes the actions on the right hand side could be more descriptive. You should be able to close that section too. And for smaller screens the buttons at the bottom overlap each other. For instance, if I'm on mobile and looking at a session, I can't ...