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9.6

Spot Score

FullStory - Heat Map Software

FullStory Reviews in April 2025: User Ratings, Pros & Cons

Track every move, understand your users.

4.4

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FullStory Reviews & Ratings

4.4

Very Good

Based on 509 ratings & 276 reviews

Rating Distribution

Excellent

(233)

Very Good

(36)

Good

(4)

Poor

(2)

Terible

(1)

Expert's Review

FullStory has garnered significant praise over the past year for its powerful capabilities in providing detailed analytics and session replays for users. Customers are delighted with its ability to track user behavior, analyze sessions, and generate valuable insights to enhance user experience. Many users appreciate the ease of setting up dashboards for quick ...Read more

FullStory pros and cons

  • Provides detailed analytics and metrics for understanding user behavior effectively.

  • Easy to set up and implement, with quick access to data insights.

  • Offers real-time feedback and alerts to improve user experience and product quality.

  • Great for tracking user sessions, identifying pain points, and making data-driven decisions.

  • May require some time to explore the full range of features, which can be overwhelming for new users without adequate support.

  • Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities for some users.

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Showing 71-80 out of 276

KP

Kristen P

10/04/22

5 out of 5

"We love the insights Full Story provides."

What do you like best about FullStory? I like watching my users work their way through the product. What do you dislike about FullStory?

AU

Anonymous User

10/04/22

5 out of 5

"Extremely useful at validating research!"

What do you like best about FullStory? I have been reviewing sessions weekly which has helped our team better understand how to best prioritize the backlog and guide our user research. I've also used sessions to screen record to link my findings and use in my research reports.

AU

Anonymous User

10/04/22

5 out of 5

"Amazing Systems"

What do you like best about FullStory? The training is very thorough and informative. There are loads of tutorials / lessons / etc showing you how to use FullStory to the fullest.

AU

Anonymous User

09/22/22

5 out of 5

"Project Manager"

What do you like best about FullStory? I like how easy it is to create a user journey and how easy it is to customize. The session playlists are organized well and are a great way to get real-time/relevant feedback.

SM

Sunil M

08/13/22

5 out of 5

"Amazing Product that gives insight into users"

What do you like best about FullStory? Its an amazing tool to take a look at user sessions and how users interact with the product What do you dislike about FullStory?

AU

Anonymous User

07/21/22

5 out of 5

"Captures every moment"

What do you like best about FullStory? Full Story is a tool I use daily. I can troubleshoot by seeing what the customer saw and clicked, I can proactively find issues, and I can watch sessions to understand user behavior.

AU

Anonymous User

06/28/22

5 out of 5

"FullStory has responsive staff and a great platform"

What do you like best about FullStory? Being able to see how users interact with our app is very beneficial. What do you dislike about FullStory?

HK

Heidi K

06/23/22

5 out of 5

"We heart FullStory!"

What do you like best about FullStory? FullStory is an invaluable tool for our business, support and product teams. It helps us understand how our customers interact with our apps and we'd be living in the dark without it.

AU

Anonymous User

06/15/22

5 out of 5

"I've learned so much!"

What do you like best about FullStory? - Sales team is very knowledgeable and supportive - Customer support is responsive and makes sure to resolve your issue

AU

Anonymous User

06/08/22

5 out of 5

"Very insightful"

What do you like best about FullStory? Adding tags to your application makes for quick navigation through recordings, allowing you to find similar events and user experience pain points.