FullStory Reviews in January 2025: User Ratings, Pros & Cons

This has changed how we do customer research and prioritize enhancements

What do you like best? It's just amazing to me that we can watch our customers using our software. It gives a much better view of their behavior than sitting next to them since they don't really know that someone is watching. The filtering capabilities are really good and I love that I can click on a specific button or link and see all the people who clicked that. Watching the Full Story videos is a really good downtime activity and last year during late December when the office was ...

Invaluable Product for Our Team

What do you like best? Not only is the product easy to use but their support is among the best. I had a rather technical issue and they escalated it appropriately and kept me laughing throughout their emails. I also always look forward to their newsletters. What do you dislike? It's a product for product managers so of course there are going to be features and ideas I wish it had. It is impressive how often they do roll out new features and they are always very responsive when we send ...

Invaluable Product for Our Team

What do you like best? Not only is the product easy to use but their support is among the best. I had a rather technical issue and they escalated it appropriately and kept me laughing throughout their emails. I also always look forward to their newsletters. What do you dislike? It's a product for product managers so of course there are going to be features and ideas I wish it had. It is impressive how often they do roll out new features and they are always very responsive when we ...

Amazing product which should be running on every single customer-facing website and application.

What do you like best? FullStory gives unparalleled visibility into the user experience on a website. Marketing/Product/Tech has always struggled with figuring out where the issues users experience are - no longer. With FullStory I can watch real user experiences on our website to see where they struggle, where they encounter bugs, and where we can improve things. What do you dislike? There are occasional video/code bugs where we see visual issues in the FullStory videos which ...

Amazing product which should be running on every single customer-facing website and application.

What do you like best? FullStory gives unparalleled visibility into the user experience on a website. Marketing/Product/Tech has always struggled with figuring out where the issues users experience are - no longer. With FullStory I can watch real user experiences on our website to see where they struggle, where they encounter bugs, and where we can improve things. What do you dislike? There are occasional video/code bugs where we see visual issues in the FullStory videos which aren't ...

FullStory is awesome

What do you like best? Fantastic product, great out of the box experience. The "time to wow" of FullStory is very short. Excellent customer service. What do you dislike? Pricing model is less favourable than others in the same space. What problems are you solving with the product? What benefits have you realized? Bug monitoring and resolution.

The only way to understand our user experience

What do you like best? I have been using FullStory just short of a year and it has changed the way I handle support cases related to UX. It's one thing to receive feedback from a user but to be able to see exactly what occurred during their journey has elevated our levels of support and helped our product teams understand if/when improvements need to be made. Not to mention you can also identify instances where user error has occurred and avoid unnecessary back and forth. What do you ...

Know your product is performing! Watch customers interact real time.

What do you like best? Understanding your customer and their interaction and engagement with your product is intrinsic to your success. How can you get your whole team appreciating that journey from many different sources of data? Performance reporting, customer service feedback, chatbot or in funnel messaging let’s you know something might be wrong but how do you find and instantly understand the issue and can share it with your team? Or perhaps you operate in a highly regulated field ...

this was great for product development

What do you like best? tracking dropoff as we build out an optimize our GTM product What do you dislike? location of user is not always accurate or on point Recommendations to others considering the product: if you are a new saas product looking for indepth insight as to what your users are doing go with it What problems are you solving with the product? What benefits have you realized? tracking drop off in product and where people abandon

Get the Full Story of what your customers are experiencing

What do you like best? For support cases this is phenomenal as it can clear all of the uncertainty of what happened. No more waiting a week to get on a call and try to reproduce only to find out that you missed 1 step and couldn't now reproduce. User Analytics it does ok at. When you want to know what it looks like when people move through a conversion funnel you can watch the clicks and see the pause in-between seeing the CTA and it actually getting clicked in order to make informed ...