9.6
Spot Score
Track every move, understand your users.
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FullStory offers custom pricing plan
FullStory has garnered significant praise over the past year for its powerful capabilities in providing detailed analytics and session replays for users. Customers are delighted with its ability to track user behavior, analyze sessions, and generate valuable insights to enhance user experience. Many users appreciate the ease of setting up dashboards for quick ...Read more
Provides detailed analytics and metrics for understanding user behavior effectively.
Easy to set up and implement, with quick access to data insights.
Offers real-time feedback and alerts to improve user experience and product quality.
Great for tracking user sessions, identifying pain points, and making data-driven decisions.
May require some time to explore the full range of features, which can be overwhelming for new users without adequate support.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities for some users.
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Showing 61-70 out of 276
PL
peter l
10/05/22
"Amazing product to use!"
What do you like best about FullStory? Being able to view sessions and spot my blockers in a customers flow What do you dislike about FullStory?
DR
Douglas R
10/04/22
"A New Aspect of Understanding Customer Behavior"
What do you like best about FullStory? Fullstory is simple out of the box, allowing us to effectively manage and improve our customer experience, make decisions on features, and monitor the effectiveness of our releases.
PO
Paul O
10/04/22
"Most valuable tool in your arsenal"
What do you like best about FullStory? Fullstory provides us with so much actionable insights, in a matter of seconds. You can very quickly and easily find information to simple and more complex questions. Journeys and funnels are extremely helpful in finding and identifying key areas that can be fixed to drive more users towards ideal paths and outcomes that can result in driving increased revenue and happier users
RJ
Ryan J
10/04/22
"FullStory helps provide my R&D team with the quantitative data behind the customer's voice."
What do you like best about FullStory? Creating customer funnels provides valuable insignts into the points in a customer's workflow where they run into friction, drop off, and don't reach their intended goal. Combining funnel analytics with customer journeys allows us to discover where else these customers may be trying to get to their intended goal.
AU
Anonymous User
10/04/22
"A great way to get data"
What do you like best about FullStory? Watch sessions of our customers journey. What do you dislike about FullStory?
AH
Alex H
10/04/22
"Essential for any e-commerce site"
What do you like best about FullStory? The session replay tool is second to none. Replay Fidelity is practically flawless. FullStory, gives insight into the site that I don't know how else we would get.
DC
Dustin C
10/04/22
"Making the unknowns known"
What do you like best about FullStory? The platform is robust in the information it can provide, paired with an easy-to-use experience and interface to dissect that information in any way you may need.
JE
james e
10/04/22
"we love it"
What do you like best about FullStory? Using Fullstory has helped us in our production support. Watching the issues and being able to identify and view and fix them has been helpful
SP
Shelley P
10/04/22
"Great tool for customer insights"
What do you like best about FullStory? I use FullStory primarily to troubleshoot customer issues. It is invaluable to be able to see exactly what is going on. I can share with our developers and they can see what the network is doing in the background. I'm learning to use it for more proactive discoveries and am excited about that.
SP
Sami P
10/04/22
"Powerful tool to connect with your customer's digital experience"
What do you like best about FullStory? It allows us to troubleshoot issues real time making a frustrating issue that much easier for our customers and then we can clearly see how we can make it a better experience by using the journeys or heatmap tools. THen we can confirm the size of the impact and share sessions with our developers so issues are clearly understood and the customer impact is shared.
